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Official source last checked August 19, 2026.Selected U.S. states
- Eligible locations
- US, GA
- Required time zone
- THE POSITION FOLLOWS A 2/2/3 SCHEDULE FROM 10:00 AM TO 10:00 PM GMT+3.
- Employment type
- Full-time
- Experience
- Manager / director
- Salary
- Not disclosed
- Work authorization
- Not disclosed
- Travel
- None disclosed
- Training
- No required training
- Equipment
- The employer does not ask candidates to make payments, purchase equipment, provide financial details, or transfer money as part of its hiring process.
- Application
- Company application site
- Expires
- October 3, 2026
This imported listing has not yet been reconfirmed by the employer. Review the location requirements carefully before applying.
Junior Support Manager – Technical Helpdesk (Georgia / Serbia)
SOFTSWISS is hiring a Junior Support Manager to provide first-line support and operational monitoring for its Game Aggregator platform. This full-time position is available in Georgia and Serbia.
You will process client requests through Jira, monitor gaming infrastructure, and coordinate with internal departments and partner helpdesks. The position follows a 2/2/3 schedule from 10:00 AM to 10:00 PM GMT+3.
Job Overview
The Junior Support Manager will provide reliable first-line support and operational monitoring to help maintain stable gaming infrastructure and ensure timely handling of customer requests across internal and partner systems.
Key Responsibilities
- Process client requests through the Jira helpdesk system.
- Support the ongoing performance and stability of gaming infrastructure.
- Monitor operational issues and contribute to timely resolution of customer requests.
- Coordinate with associated internal departments when resolving support matters.
- Work with partner helpdesk systems as part of issue resolution and operational support.
- Work according to a 2/2/3 schedule from 10:00 AM to 10:00 PM GMT+3.
Required Qualifications
- B2+ level of English.
- B2+ level of Russian.
- Ability to work the stated 2/2/3 shift schedule from 10:00 AM to 10:00 PM GMT+3.
Preferred Qualifications
- Higher, incomplete higher, or technical education is considered an advantage.
- Previous experience supporting helpdesk systems is desirable.
- Second-line technical support experience is considered a plus.
About the Product
The SOFTSWISS Game Aggregator is a high-load casino games API platform connecting operator platforms with multiple remote game servers through a single integration.
The product is supported by engineers, DevOps specialists, integration experts, account managers, and partnership professionals working together on reliable, secure, and scalable operations.
Work Schedule
This position follows a 2/2/3 schedule from 10:00 AM to 10:00 PM GMT+3. Applicants should be able to work this schedule as part of the role’s first-line support and infrastructure-monitoring responsibilities.
Benefits & Development
- Private health insurance.
- Sports benefits.
- Comprehensive mental health program.
- Free online English lessons.
- Local language courses.
- Paid time off.
- Maternity leave support.
- Referral program rewards.
- Upskilling opportunities and internal workshops.
- Participation in professional conferences and corporate events.
Recruitment Safety
SOFTSWISS states that recruitment communications are conducted only through official company channels. The employer does not ask candidates to make payments, purchase equipment, provide financial details, or transfer money as part of its hiring process.
Apply for the Junior Support Manager Role
Candidates in Georgia or Serbia with B2+ English and Russian skills who can work the required GMT+3 shift schedule can review the complete position and apply through the provided SOFTSWISS careers page.
Employment Type: Full-time
Work Arrangement: Not specified
Location: Georgia or Serbia
Schedule: 2/2/3, 10:00 AM–10:00 PM GMT+3
Languages: English B2+ and Russian B2+
Industry: Gaming Technology / API Infrastructure
Compensation: Not specified
Job Apply Link:
https://careers.softswiss.com/vacancies/support-manager-junior-8/
SOFTSWISS
This employer profile has not yet been claimed or verified by an authorized company representative.
What candidates should know
- Opportunity type
- Job
- Worker relationship
- Employee
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