Customer Success Engineer – Federal & Public Sector

Customer Success Engineer – Federal & Public Sector (Remote US)

Cribl is hiring a Customer Success Engineer to serve as a highly technical post-sales advisor for federal and public-sector customers. This is a remote-first U.S. opportunity associated with Washington, D.C., with candidates local to the greater Washington, D.C. area preferred.

You will guide customers from onboarding through expansion, help organizations build and optimize observability and telemetry data pipelines, establish measurable success plans, identify new use cases, and represent customer needs across Cribl’s Sales, Product, Engineering, Marketing, and Customer Experience teams.

Job Overview

Company: Cribl

Work Arrangement: Remote / Remote-First

Location: United States – Washington, D.C. associated role

Preferred Location: Greater Washington, D.C. area

Customer Segment: Federal and Public Sector

Experience: 5+ years

Base Salary: $110,000–$180,000 USD per year

Security Clearance: Must be able to obtain a U.S. Security Clearance

The Customer Success Engineer will combine technical expertise, customer advocacy, data-driven account management, and strategic advisory work to help federal and public-sector organizations continuously realize value from Cribl’s telemetry and observability solutions.

Key Responsibilities

• Act as a trusted and strategic advisor to federal and public-sector customers.
• Drive the Customer Success lifecycle from onboarding through expansion.
• Develop deep expertise in Cribl products and their application to customer environments.
• Help customers develop observability pipelines that transform and manage organizational data.
• Establish and maintain relationships with technical stakeholders and senior management.
• Develop customer success plans and measurable KPIs.
• Use customer-success platforms and data-driven metrics to communicate efficiently with customers.
• Help customers increase value from existing use cases.
• Identify new use cases, teams, and data sources that can benefit from Cribl.
• Help customers reduce, reuse, enrich, and route telemetry data based on operational requirements.
• Monitor customer health throughout the customer journey.
• Help customers realize continued value from their Cribl investment.
• Identify opportunities for customer growth and expanded product usage.
• Represent customer requirements internally as the voice of the customer.
• Collaborate cross-functionally with Sales, Marketing, Product, Experience, and Engineering teams.
• Mentor, coach, and support other team members within the Customer Experience organization.
• Occasionally work outside standard working hours when collaboration across remote time zones requires it.

Required Qualifications

• Minimum 5 years of experience in a related function.
• Direct customer advocacy and engagement experience in a post-sales environment.
• Federal or Public Sector customer experience.
• GovCloud or FedRAMP experience.
• Strong customer-success orientation and empathy for customer outcomes.
• Strong communication and relationship-management skills.
• Ability to manage customer expectations effectively and empathetically.
• Customer-facing presentation experience, including program reviews or similar engagements.
• Direct experience with observability technologies.
• Experience with logs and metrics.
• Knowledge of IT Operations and Security.
• Deep understanding of managing data pipelines throughout the data lifecycle.
• Demonstrated ability to develop new use cases that create additional product value.
• Strong technical problem-solving abilities.
• Ability to learn new technologies and environments quickly.

Preferred Qualifications

• Direct experience using Cribl products.
• Experience administering data-engineering or observability platforms such as Splunk, Elastic, Datadog, or Snowflake.
• Experience using Customer Success platforms such as Gainsight.
• Working knowledge of AWS.
• Working knowledge of Microsoft Azure.
• Working knowledge of Google Cloud Platform.
• Ability to obtain a U.S. Security Clearance.
• Location in the greater Washington, D.C. area.

Federal & Public Sector Focus

• Federal customers
• Public-sector organizations
• FedRAMP
• GovCloud
• Security clearance eligibility
• Customer success planning
• Executive stakeholder engagement
• Technical advisory

Technical Focus

• Observability
• Telemetry infrastructure
• Logs
• Metrics
• Data pipelines
• IT Operations
• Security
• Splunk
• Elastic
• Datadog
• Snowflake
• AWS
• Microsoft Azure
• Google Cloud Platform
• Gainsight

Customer Lifecycle & Expansion

The Customer Success Engineer owns technical customer success across the lifecycle, beginning with onboarding and continuing through adoption, value realization, and expansion.

The role requires identifying ways customers can expand existing use cases and introduce Cribl to additional teams and data sources. Customer outcomes and measurable value are central to determining account health and long-term success.

Observability & Data Pipelines

Candidates should have direct experience with observability, logs, metrics, IT operations, security, and the management of data pipelines across the data lifecycle.

The role helps customers develop use cases around reducing, reusing, enriching, and routing data to achieve technical and business outcomes.

Remote Work

Cribl describes itself as a remote-first company, and this opening is explicitly marked as a remote position associated with Washington, D.C.

The employer identifies being local to the greater Washington, D.C. area as a preferred qualification rather than a stated mandatory requirement.

Because Cribl operates across multiple time zones, the Customer Success Engineer may occasionally need to perform duties outside standard working hours.

Security Clearance

The employer lists the ability to obtain a U.S. Security Clearance as a preferred qualification for this federal-facing position.

The supplied job description does not state that candidates must already hold an active clearance.

Compensation

The base salary range for this position is $110,000–$180,000 USD per year. Cribl states that actual compensation depends on geographic location and the candidate’s job-related knowledge, skills, and experience.

Sales and certain sales-adjacent roles may be eligible for incentive compensation. Other roles may participate in Cribl’s Corporate Bonus Program. The supplied listing does not explicitly specify which of these structures applies to this particular position.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability coverage.
• Life insurance.
• Paid holidays.
• Paid time off.
• Fertility treatment benefit.
• 401(k).
• Equity.

Apply for the Federal Customer Success Engineer Role

Customer Success and technical post-sales professionals with at least five years of relevant experience, federal or public-sector expertise, FedRAMP/GovCloud knowledge, and a strong background in observability and data pipelines can review the complete position and apply through Cribl’s provided job page.

Employment Type: Not specified

Work Arrangement: Remote / Remote-First

Location: United States – Washington, D.C.; greater D.C. area preferred

Industry: Observability / Telemetry / Data Infrastructure / Security

Required Education: Not specified

Experience: 5+ years

Compensation: $110,000–$180,000 USD base salary per year

Job Apply Link:
https://cribl.io/job-detail/6161538004/