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Official source last checked October 6, 2026.Remote — United States
PagerDuty
Posted October 6, 2026 · Official source checked October 6, 2026
- Eligible locations
- Not disclosed
- Required time zone
- Not disclosed
- Employment type
- Full-time
- Experience
- Not disclosed
- Compensation
- USD 105,000–125,400 per year
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- October 27, 2026
About the Opportunity
PagerDuty is hiring an Account Manager to manage and grow relationships with an existing portfolio of SaaS customers.
This is a remote position within the United States, subject to PagerDuty’s location restrictions. The role blends Customer Success and commercial account management, with responsibility for product adoption, renewals, retention, account growth, and strategic customer relationships.
What You’ll Do
- Own a portfolio of existing customers and help drive adoption, value realization, and retention.
- Develop account plans that support renewals, reduce churn risk, and identify expansion opportunities.
- Present and negotiate renewal proposals, including multi-year options.
- Monitor account health using usage analytics, telemetry, and business signals.
- Identify customer risks early and coordinate appropriate actions.
- Partner with Legal, Sales Operations, Renewals, and other teams on contracting, forecasting, and reporting.
- Maintain strong product knowledge and provide consultative guidance that helps customers improve configuration and feature adoption.
Required Experience
Candidates need at least seven years of combined customer-facing experience across functions such as Account Management, Customer Success, or Renewals.
The role also requires at least four years of demonstrated success managing renewals and growth within a SaaS environment.
Tools and Commercial Skills
Experience with Salesforce is required, together with analytics or customer-success tools such as Gainsight, Tableau, or Looker.
Strong commercial judgment, negotiation, problem solving, and cross-functional collaboration are important.
Preferred Background
Additional useful experience includes enterprise sales, MEDDPICC, Value Selling, enterprise software, DevOps, AI-powered tools, and data-driven account management.
A bachelor’s degree or equivalent professional experience is accepted.
Remote Work and Location
This position is remote within the United States, but PagerDuty does not employ candidates residing in certain states for this role.
WorkinVirtual should preserve the employer’s geographic exclusions rather than presenting the role as unrestricted U.S. remote.
Compensation
The base salary range for this position is $105,000 to $125,400 USD per year.
The role may also be eligible for bonus, commission, equity, and benefits. Those components are separate from the stated base salary range.
About PagerDuty
PagerDuty develops digital-operations technology that helps organizations detect, respond to, and automate operational issues across complex technical environments.
Candidates applying through WorkinVirtual will be directed to PagerDuty’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
PagerDuty
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