Organization: CVS Health
Location: Remote (Pacific Standard Time Zone)
Schedule: Full-time
Compensation: $18.50/hour | Typical range $17.00 – $31.30/hour
Weekly Hours: 40
About CVS Health
CVS Health is the nation’s leading health solutions company, reaching millions of Americans through local presence, digital channels, and a workforce of over 300,000 colleagues. The organization is committed to transforming healthcare with compassion, convenience, and connectivity, focusing on improving health outcomes for members, employers, providers, and the communities it serves.
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Role Overview
CVS Health is seeking a dedicated Customer Service Representative passionate about helping others. This role focuses on supporting customers with their benefits and claims, guiding them through available resources, and resolving inquiries with empathy and professionalism. The ideal candidate will foster trust, advocate for customers, and deliver an exceptional experience in every interaction.
Main Responsibilities
- Actively listen to customers and guide them to meet their needs.
- Resolve inquiries efficiently while documenting all interactions.
- Educate customers on available benefits and assist in navigating options.
- Anticipate needs and provide proactive solutions to enhance satisfaction.
- Collaborate with colleagues and other departments to improve service outcomes.
- Maintain confidential records and follow organizational policies and procedures.
Performance Metrics
- Customer satisfaction and resolution efficiency.
- Adherence to CVS Health’s “Heart at Work” values: Putting People First, Joining Forces, and Inspiring Trust.
- Accuracy and quality of customer interactions.
- Attendance and adherence to scheduled work hours.
Support and Training
- Comprehensive onboarding and role-specific training (4–18 weeks).
- Ongoing coaching, mentoring, and access to required equipment and resources.
- Inclusive culture encouraging learning, growth, and collaboration.
Required Skills and Qualifications
- Minimum 6 months of customer service experience.
- Basic computer proficiency.
- Residency within the Pacific Standard Time Zone (or Mountain Time with the ability to work PST hours.
- High-speed internet and flexibility to work specified hours.
Preferred Qualifications
- 1+ years in a contact center environment (calls, chat, or email).
- 1+ years in healthcare-related services, including claims, provider, dental, or medical experience.
- Familiarity with Microsoft Office.
- High School Diploma, GED, or equivalent experience
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Benefits
CVS Health offers a comprehensive package to support physical, emotional, and financial wellness:
- Affordable medical plans, 401(k) with company match, and employee stock purchase options.
- No-cost wellness programs, counseling, financial coaching, and weight management initiatives.
- Paid time off, flexible work schedules, family leave, dependent care support, tuition assistance, and retiree medical access.
For more details, visit CVS Health Benefits.
Application Details
You can apply via CVS Health’s official jobs portal.
CVS Health is committed to a diverse and inclusive workforce. Applicants with arrest or conviction records are considered in compliance with federal, state, and local laws.
