Website Centralreach
AI-Powered EMR platform for Autism and IDD Care
Join a leading health-tech SaaS company and help clients maximize the value of innovative care solutions. This role is ideal for experienced account managers who excel at building relationships, driving renewals, and identifying growth opportunities within existing accounts.
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About the Company
CentralReach is a market leader in software solutions for autism and intellectual/developmental disability (IDD) care. Its platform supports therapy providers, educators, and organizations in delivering high-quality services through advanced technology.
Trusted by over 200,000 users, CentralReach is known for its strong industry expertise, innovation, and commitment to improving care outcomes.
About the Role
As a SaaS Account Manager, you will manage a portfolio of clients, ensuring they achieve success with the platform while identifying opportunities for growth and expansion. You will act as a trusted advisor, helping customers align their business goals with the company’s solutions.
This role focuses on relationship management, renewals, and strategic account growth within an evolving SaaS environment.
Key Responsibilities
Account Management & Growth
- Manage and grow a portfolio of existing customer accounts
- Identify opportunities for upselling, cross-selling, and long-term partnerships
- Support contract renewals and drive multi-year commitments
Client Engagement & Success
- Conduct regular business reviews to align with customer goals
- Deliver product demonstrations tailored to client needs
- Build strong relationships and act as a strategic advisor to clients
Collaboration & Strategy
- Work closely with sales and customer success teams to drive business outcomes
- Communicate product value, vision, and strategy to customers
- Provide feedback to internal teams based on customer insights
CRM & Reporting
- Maintain accurate records of customer interactions in CRM systems
- Track account performance, risks, and opportunities
- Ensure proactive communication and follow-through with clients
Requirements / Skills
- 5+ years of experience in SaaS account management or sales
- Strong experience managing client relationships and driving renewals
- Familiarity with CRM tools such as Salesforce
- Excellent communication and presentation skills
- Strong organizational skills and attention to detail
- Ability to understand client needs and provide tailored solutions
- Self-motivated and able to thrive in fast-paced environments
Preferred Qualifications
- Experience in healthcare or health-tech SaaS
- Familiarity with therapy or education software platforms
- Experience working in high-growth or dynamic organizations
Work Environment / Benefits
- Remote-friendly role within the United States (hybrid options available)
- Competitive salary ($70,000 – $80,000)
- Comprehensive health, dental, and vision benefits
- 401(k) matching and paid parental leave
- Generous paid time off and wellness programs
- Career development and growth opportunities
- Collaborative, mission-driven company culture
How to Apply
Apply directly through the official job page:
https://job-boards.greenhouse.io/centralreach/jobs/4070097009
Note: Applications are handled on the employer’s official website. WorkinVirtual is not responsible for the hiring process.