Organization
Ford Pro, a global business within Ford Motor Company, delivers productive solutions for commercial customers. The organization provides vehicles, charging infrastructure, software platforms, and connected services that improve fleet efficiency and business performance. Its technology division builds and manages the digital ecosystem that supports customer engagement, data-driven fleet operations, and enterprise integrations.
Location
United States, Remote
Schedule
Full time
Job Category
Enterprise Technology
Role Overview
The Software Engineering Director, Salesforce, serves as a senior technical leader responsible for the architecture, integration, and delivery of Salesforce CRM capabilities across Ford Pro’s product ecosystem. Moreover, the role combines deep platform expertise with collaborative leadership to ensure consistent engineering practices, scalable integrations, and alignment with strategic business priorities. The position influences architectural standards, cross-product integration, and the long-term evolution of the digital platform.
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Core Focus Areas
H3. Inclusive Digital Ecosystems
The director shapes scalable and secure Salesforce CRM architectures that support diverse commercial customer needs. In addition, the role ensures solutions align with Salesforce standard practices and Ford Pro’s common engineering policies, including API governance, logging standards, and release controls.
H3. Country Office Support and Capacity Building
The leader enables product teams across regions by providing architectural direction, platform guidance, and shared engineering standards. As a result, regional teams maintain technical consistency while adapting to local operational requirements.
H3. Digital Strategy Execution
The position drives agile product development practices. Therefore, the director oversees backlog management, sprint planning, and release cycles through tools such as JIRA. Continuous validation through usability testing and performance testing ensures the platform evolves in line with user and system demands.
H3. Business Operations Alignment
The director supports financial planning and workforce forecasting through structured internal processes. Furthermore, product investments align with strategic priorities, and resource allocation remains efficient and transparent. Participation in technology council reviews contributes to informed budget and lifecycle decisions.
H3. Partnerships and Strategic Communication
The role acts as a consensus builder across product groups. It facilitates alignment on technical direction, team distribution, and platform transitions. Progress reporting frameworks and OKR tracking promote accountability and cross-team transparency.
H3. Digital Product Design and Management
The director validates target state architectures through persona-driven design, cloud validation, and load testing. MuleSoft-led integration strategies connect Salesforce with internal and external systems, strengthening Ford Pro’s overall digital backbone.
H3. Organizational Change Leadership
The leader champions community-of-practice principles to maintain consistent engineering and product management standards. Consequently, cross-functional teams adopt shared methods, tools, and governance models.
Primary Responsibilities
- Architect secure and scalable Salesforce CRM solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Data Cloud
- Lead MuleSoft integration strategies using API led connectivity
- Guide REST API design, versioning, and enterprise integration patterns
- Oversee CI and CD pipelines and structured release management, with Copado preferred
- Enforce logging, monitoring, and cloud validation standards
- Support usability testing and persona-driven solution refinement
- Use Git based source control and repository practices
- Collaborate through JIRA, Microsoft Teams, and Miro
- Lead cross-functional technical teams in agile delivery environments
- Contribute to financial acquisition processes and workforce planning
Ideal Candidate Profile
The ideal candidate demonstrates strong enterprise CRM expertise, cross-team leadership ability, and strategic platform thinking. In addition, the individual leads through influence, builds consensus, and drives engineering excellence across distributed teams.
Education Requirements
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent professional experience.
Required Qualifications
- 12 or more years of experience with enterprise CRM platforms
- At least 7 years of Salesforce architecture and development experience
- 3 or more years of MuleSoft integration experience
- Proficiency with Salesforce Well-Architected Framework
- Experience with Google Cloud Platform or comparable cloud environments
- Strong understanding of agile development and product lifecycle processes
- Knowledge of financial planning and resource forecasting in technology organizations
Preferred Credentials
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Certified Integration Architecture Designer
- Additional Salesforce Designer certifications
- MuleSoft Certified Associate
- Google Cloud Professional Cloud Architect or equivalent cloud certification
Compensation and Benefits
Ford Motor Company offers a comprehensive rewards package that supports professional growth and personal well-being. Benefits include medical, dental, and vision coverage; paid parental leave; family care programs; tuition assistance; employee resource groups; paid community service time; generous holidays; and employee vehicle discount programs.
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Work Model and Eligibility
This role operates remotely within the United States. However, candidates residing within 50 miles of Dearborn, Michigan, may be required to work on-site up to 4 days per week. Visa sponsorship is not available. Applicants must be legally authorized to work in the United States, and employment eligibility verification is required at the time of hire.
Ford Motor Company is an equal opportunity employer committed to workforce diversity. Reasonable accommodations are available for applicants with disabilities during the online application process.
Application Process
Interested candidates should apply through Ford Motor Company’s official careers portal.
The application section provides access to the online submission form and role details. Early application is encouraged due to competitive interest in senior technology leadership roles.