Organization: Dover Corporation / Caldera
Location: Downers Grove, IL, US (Remote)
Employment Type: Full-time
Start Date: As soon as possible
Language Requirement: English (additional languages such as French, Spanish, or German are a plus)
Compensation: Competitive salary with discretionary bonus eligibility and comprehensive benefits

About Dover Corporation and Caldera

Caldera, a division of Dover Corporation, has been a leader in high-quality software solutions for the digital print-and-cut industry since 1991. Serving graphics and textile markets worldwide, Caldera’s tools improve printing production workflows through advanced prepress optimization, color management, and image processing. Headquartered in Strasbourg, France, with teams in China, Italy, and the US, Caldera supports global customers on macOS and GNU/Linux platforms. Dover Corporation (NYSE: DOV) is a diversified global manufacturer with approximately $8 billion in annual revenue, headquartered in Downers Grove, IL.

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Position Overview

The Business Development Engineer acts as a bridge between technology and business outcomes, combining technical expertise in wide-format digital printing and workflow automation with consultative sales skills. This role drives growth across OEMs, resellers, and key end-users by managing all stages of the customer journey — from technical pre-sales and workflow assessment to onboarding, training, and long-term adoption.

Core Responsibilities

Technical Expertise & Application Support

Serve as Caldera’s subject matter expert on RIP software, color management, ICC profiling, and workflow automation.
Conduct live product demonstrations, proofs of concept, and ROI-focused presentations for signage, textile, DTF, and other printing segments.
Deliver remote and on-site training to partners, dealers, and end users to ensure full adoption of CalderaRIP, PrimeCenter, and add-ons.
Provide Level 2 technical application support during evaluation, onboarding, and post-installation phases.
Document best practices and contribute to the knowledge base and tutorial content.

Sales & Business Development

Support territory and account planning alongside Business Development Managers and OEM teams.
Identify and develop new business opportunities across direct, channel, and OEM accounts, with a focus on software subscription growth.
Translate customer challenges into tangible commercial solutions with clear ROI.
Assist in deal structuring, negotiation, and pricing strategy aligned with Caldera HQ policies.
Collaborate with Marketing on campaigns, webinars, and trade shows showcasing Caldera’s workflow and automation capabilities.
Track activities and pipeline progress in Salesforce.

Customer Success & Retention

Partner with the Customer Success team to ensure a smooth onboarding, activation, and renewal process for subscription customers.
Analyze customer workflows to identify upsell opportunities.
Conduct regular health checks and optimization sessions with key accounts to reduce churn and reinforce value.
Maintain high NPS and CSAT scores through proactive engagement.

Cross-Functional Collaboration

Provide structured feedback to Product Management and R&D on feature requests, localization, and competitive differentiation.
Participate in printer driver validation and beta testing to support OEM releases.
Align with global sales and technical teams (US, EMEA, APAC) for consistent product positioning and knowledge sharing.
Represent Caldera at industry events and OEM integrations as a workflow consultant and brand ambassador.

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Desired Candidate

Required Skills & Experience

Minimum 5 years’ experience in wide-format printing, RIP software, workflow automation, or color management.
Hands-on expertise with CalderaRIP, PrimeCenter, or equivalent software (Onyx, EFI, SAi, Wasatch).
Strong understanding of PDF prepress, ICC profiling, and print production workflows.
Proven experience in technical sales, application consulting, or workflow implementation.
Excellent communication and presentation skills for both technical and executive audiences.
Familiarity with Salesforce or similar CRM tools.
Willingness to travel 25–40% for trade shows, partner visits, and onsite training.

Preferred Qualifications

Experience managing OEM relationships (HP, Mimaki, Epson, Roland, etc.).
Background in subscription-based software or SaaS sales.
Existing network in large-format, textile, or DTF ecosystems.

Success Metrics

Achievement of assigned revenue and subscription growth targets.
Pipeline coverage and conversion of supported opportunities.
Customer onboarding and satisfaction rates (NPS/CSAT).
Contributions to R&D and product localization initiatives.
Number of partner training and enablement sessions delivered.

Why Join Dover/Caldera

Caldera offers a multicultural, innovative work environment where technology, creativity, and business growth intersect. The team is dedicated to pioneering workflow automation and color management solutions, with opportunities to influence both customer success and product strategy.

Work Arrangement: Remote
Bonus: Eligible for a discretionary bonus based on performance
Benefits:

401(k) plan with employer contributions
Medical, dental, and vision insurance
Wellness programs, flexible spending accounts, and health savings accounts
Disability and life insurance coverage
Adoption, surrogacy, and fertility benefits
Paid time off, including 10 holidays, vacation, and sick leave
Tuition assistance, employee discounts, and an employee assistance program

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Application Process

Qualified candidates are invited to submit applications via Caldera’s Careers Page. All applicants will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected factor.

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