Organization: Shell
Location: Bangalore, India (Retail Office)
Employment Type: Full Time
Job Family: Commercial and Retail
Experience Level: Experienced Professionals
Job Requisition ID: R195514
About Shell
Shell is a global energy and petrochemical enterprise with operations in more than 70 countries and a workforce of over 103,000 employees. The company serves more than 1 million commercial and industrial customers, while nearly 33 million customers visit over 47,000 Shell-branded retail service stations every day.
Through its strategy, Powering Progress, Shell is advancing toward becoming a net-zero emissions energy business by 2050. At the same time, it continues to deliver value to shareholders, customers, and society. Guided by its core values of honesty, integrity, and respect for people, Shell maintains high standards through its General Business Principles, Code of Conduct, and Ethics and Compliance framework.
Related: Join Shell as an Exploration Geoscientist in London
Role Overview
Shell is seeking a Retail Territory Manager to oversee a cluster of 15-20 retail sites in Pune or Bangalore. The individual in this role manages the relationship between Shell and its Retailers or Dealers at the site level, while ensuring strong commercial performance and operational excellence.
The position centers on delivering results across key Sales and Operations pillars, including Care for People, Brilliant Basics, and Site Profit and Loss performance. In addition, the Retail Territory Manager ensures consistent compliance with safety standards, customer commitments, and profitability objectives across the assigned territory.
Core Responsibilities
Strengthening Site Performance and Retail Excellence
The Retail Territory Manager evaluates all aspects of site performance across the assigned geography, including service standards, operational efficiency, and people capability. Where gaps are identified, the role mandates and advises on the use of Shell-recommended tools, processes, and support systems to help Retailers profitably deliver the Customer Commitment.
The role also ensures that all sites adhere to Shell’s operational standards, contractual requirements, and HSSE guidelines. By maintaining rigorous oversight, the manager safeguards both brand reputation and operational integrity.
Driving Commercial Growth and P&L Delivery
The position carries full accountability for delivering Sales and Operations targets within the territory. Through structured reviews and action plans, the manager optimizes topline growth, margins, cost management, and loss control.
Furthermore, the individual maximizes sales development opportunities while protecting Shell’s commercial interests. By coaching and motivating Retailers, the manager supports sustainable income growth across sites and strengthens partner capability within a rapidly expanding retail network.
Retailer Relationship Management and Capability Building
The Retail Territory Manager builds and sustains constructive relationships with Retailers and Dealers. The role includes counselling and performance management for underperforming sites, while also enabling high-performing locations to maintain benchmark standards in operations, housekeeping, grooming, and training.
In addition, the manager ensures that Retailers invest in staff training and understand the importance of people in delivering consistent customer experiences. Through focused leadership, the role reinforces the principle that people make the difference in operational excellence.
Strategy Implementation and Network Development
The individual plays a leading role in executing local retail strategy, thereby securing optimal network coverage and maximizing shareholder value. This includes promoting professional convenience retail practices and advancing Non-Fuel Retail aspirations at every site.
Best Candidate
Educational Background
A relevant degree in business, commerce, management, or a related discipline is preferred. Equivalent professional experience in retail or commercial roles will also be considered.
Professional Experience and Technical Competence
Shell seeks candidates with proven experience in profit-and-loss responsibility, including management of revenue, margins, operating costs, and losses.
The ideal candidate demonstrates:
- Strong selling and negotiation capability
- Channel management expertise
- Sound commercial and economic acumen
- Experience in retail site operations
- Ability to apply customer value propositions effectively
- Understanding of the broader value chain
- Proven track record in managing customer experience
An exceptional eye for detail is essential, particularly in setting and maintaining high standards across site operations, safety compliance, grooming, and performance evaluations.
The candidate should also demonstrate the ability to lead with energy and a positive attitude while consistently reinforcing people-centric leadership across the retail network.
What Shell Offers
Shell provides an environment where professionals can grow while contributing to one of the most critical challenges of our time: the global energy transition.
Employees benefit from:
- Competitive starting salary with annual performance-based increases
- Flexible working arrangements, including mobile working options
- Paid parental leave, including for non-birthing parents
- Access to diverse national and international career pathways
- Comprehensive learning and development programs
- A culture rooted in integrity, respect, and inclusion
Shell actively promotes diversity and inclusion and encourages applicants of all backgrounds to apply.
Application Process
Interested candidates are invited to apply through Shell’s official careers platform.
After submitting an application, candidates will receive an email from HireVue with a link to a mandatory online assessment. Applicants are advised to check their spam or junk folders if the email is not visible in their inbox. Once the assessment is completed, the application will proceed to the review stage for further evaluation.
Shell does not charge any fees at any stage of the recruitment process. Applicants should review Shell’s data protection policy before applying, as personal data may be processed across Shell Group companies worldwide.
Equal Opportunity Statement
Shell is an Equal Opportunity Employer. The company may amend or withdraw job postings at its discretion before the advertised closing date.
Why Join Shell
At Shell, professionals contribute directly to shaping the future of energy while building rewarding careers alongside experienced colleagues. As the organization transitions toward a net-zero emissions future, employees grow personally and professionally in a culture that values accountability, collaboration, and long-term impact.