Senior Customer Success Manager – Enterprise (US Remote)

Job Overview

The Senior Customer Success Manager will manage strategic enterprise relationships while driving adoption, retention, renewals, expansion, executive engagement, and measurable customer outcomes. The role also contributes to scaling Customer Success processes across a growing enterprise portfolio.

Key Responsibilities

• Partner with global enterprise customers to understand business goals and align 6sense usage with measurable outcomes.
• Drive product adoption and ensure the platform is embedded effectively into customer workflows.
• Own renewal strategy and execution.
• Manage gross revenue retention goals and proactively identify churn risks.
• Identify expansion opportunities in collaboration with Account Executives.
• Apply scalable processes and tools to manage customer engagement across a growing portfolio.
• Build trusted relationships with senior stakeholders and executive decision-makers.
• Align 6sense capabilities with customer strategic priorities.
• Create and maintain mutual success plans.
• Develop and lead Executive Business Reviews that demonstrate customer value and progress.
• Act as the voice of the customer and communicate product feedback internally.
• Influence product roadmap discussions through real-world customer use cases and feedback.
• Partner with Services to support onboarding, training, and rollout of new features.
• Develop customer champions who can share success stories and act as references.
• Balance strategic customer initiatives with day-to-day account execution.

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or Consulting within SaaS or high-tech environments.
• Experience driving technical product adoption and measuring strategic customer value.
• 3+ years managing enterprise accounts.
• Proven track record of exceeding renewal and growth targets.
• Experience aligning platform usage with business outcomes.
• Experience advising senior stakeholders, including C-level executives, on maximizing ROI.
• Strong understanding of B2B demand generation, marketing operations, and sales analytics.
• Proven experience negotiating renewals and identifying upsell opportunities.
• Experience building scalable Customer Success processes and leveraging internal resources effectively.
• Familiarity with marketing technology including marketing automation, CRM, and BI tools.
• Strong analytical, communication, and project-management skills.
• BA/BS degree.
• Willingness to travel approximately 25%.

Preferred Qualifications

• Experience using Gainsight or another Customer Success Platform to monitor customer health and track goals.
• Experience selling into or partnering with go-to-market teams.
• Understanding of GTM KPIs and success metrics.

Customer Success Focus

• Enterprise Customer Success
• Product adoption
• Renewals and retention
• Gross revenue retention
• Account expansion
• Executive stakeholder management
• Mutual success planning
• Executive Business Reviews
• Customer advocacy
• Product feedback
• B2B demand generation
• Marketing technology

Enterprise Account Management

The Senior Customer Success Manager will own relationships across enterprise customers and help ensure 6sense is incorporated into customer workflows in ways that produce measurable business value.

The role includes responsibility for renewal strategy, expansion opportunities, customer health, executive alignment, strategic planning, and coordination with internal sales and services teams.

Compensation

The base salary range for this position is $109,000–$150,000 USD per year.

6sense states that actual salary may vary based on factors including work location and experience. The base salary is one component of total compensation. Additional compensation may include a bonus program or commission plan and stock options if approved by the 6sense board.

Benefits & Development

• Health insurance coverage.
• Life and disability insurance.
• 401(k) employer matching program.
• Paid holidays.
• Paid time off.
• Quarterly self-care days.
• Paid parental leave.
• Stock options where applicable.
• Equipment and support needed for remote work.
• Learning and development initiatives.
• Access to LinkedIn Learning.
• Quarterly wellness education sessions.

Remote Work & Travel

This position is explicitly listed as remote within the United States. The supplied employer listing does not specify individual state restrictions or required time zones.

The role requires approximately 25% travel.

Recruitment Safety

6sense states that official email communications will originate from the @6sense.com domain. The employer states that it will not initially contact candidates by text message and will never request payment during the recruitment process.