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Official source last checked September 28, 2026.Remote — AU
Fivetran
Posted September 28, 2026 · Official source checked September 28, 2026
- Eligible locations
- AU
- Required time zone
- Not disclosed
- Employment type
- Not disclosed
- Experience
- Not disclosed
- Compensation
- Not disclosed
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- October 19, 2026
About the Opportunity
Fivetran is hiring a Manager, Customer Support Engineering to lead and develop a team of Customer Solutions Engineers supporting enterprise customers across the APJ region.
This is a remote position based in Australia. The role focuses on technical customer support, team leadership, customer adoption, support operations and cross-functional collaboration around dbt Cloud and the modern data stack.
What You’ll Do
- Lead and develop a team of Customer Solutions Engineers across the APJ region.
- Ensure enterprise customers receive high-quality technical support.
- Design and improve support processes to make issue resolution more efficient and scalable.
- Coach team members and support their technical and professional development.
- Collaborate with engineering, product and other customer-facing teams to improve the customer experience.
- Monitor team performance and provide regular feedback and coaching.
- Advocate for customer needs and ensure customer feedback informs product improvements.
- Provide hands-on technical guidance to customers and team members when needed.
Required Background
Fivetran is looking for someone with substantial experience in technical support or engineering, preferably supporting enterprise customers in a SaaS environment.
Candidates should have a demonstrated record of building or leading high-performing technical support or engineering teams and be comfortable handling complex technical issues.
Technical Skills
The role requires familiarity with analytics engineering tools and workflows, along with SQL skills sufficient to read, interpret and write queries.
Experience collaborating with engineering and product teams on scalable bug triage, issue investigation, quantitative product feedback and customer communication is also important.
Leadership and Program Management
The successful candidate should have strong project and program-management skills and be able to organize and prioritize cross-functional work.
Excellent communication and interpersonal skills are important because the role supports a geographically distributed team and enterprise customers across the APJ region.
Remote Work
This position is listed as remote in Australia. WorkinVirtual should preserve that country restriction rather than presenting the role as worldwide remote.
About Fivetran
Fivetran provides automated data-movement technology that helps organizations move data across systems, cloud platforms and analytics environments. Following its combination with dbt Labs, the organization is also building a broader data-infrastructure platform spanning data movement and analytics engineering.
Candidates applying through WorkinVirtual will be directed to Fivetran’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
Fivetran
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