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Official source last checked October 5, 2026.Remote — United States
Tines
Posted October 5, 2026 · Official source checked October 5, 2026
- Eligible locations
- Not disclosed
- Required time zone
- PST or MST
- Employment type
- Full-time
- Experience
- Not disclosed
- Compensation
- USD 125,000 per year
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- October 26, 2026
About the Opportunity
Tines is hiring a Customer Success Manager II – West to help technical customers adopt, expand, and realize greater value from its workflow automation platform.
This is a remote position within the United States and must be based in the Pacific or Mountain time zones. Candidates must also be authorized to work for any employer in the U.S.; Tines is not able to sponsor or take over employment visa sponsorship for this opportunity.
What You’ll Do
- Lead customer onboarding and help ensure agreed use cases and requirements are delivered on schedule.
- Translate technical customer needs into clear feedback for Product, Engineering, and other internal teams.
- Lead business reviews and identify opportunities to increase platform adoption and expansion.
- Build account plans that align customer priorities with relevant Tines use cases.
- Proactively identify customer risks and help develop mitigation plans.
- Identify broader business or customer challenges and contribute to process improvements and scalable solutions.
- Develop and drive renewal plans and communicate Tines’ value to analysts, managers, and C-suite stakeholders.
- Review account dashboards, usage metrics, logins, and use cases to assess customer health.
- Work closely with Sales, Support, Marketing, Product, Engineering, and other teams throughout the customer lifecycle.
Required Experience
Candidates need at least three years of experience in technical account management, customer success, or another post-sales role at a technology company.
Experience supporting SaaS solutions used by technical teams such as cybersecurity, DevOps, IT, or similar functions is required.
Technical and Customer Skills
The role requires the ability to uncover customer problems, identify new opportunities, and translate technical requirements to internal teams and partners.
Candidates should also understand APIs and how they function.
Customer Success Responsibilities
The Customer Success Manager will support customers from onboarding through adoption, expansion, and renewals. The role involves becoming a trusted product advisor and helping customers identify automation opportunities across Security, IT, Engineering, Operations, and other teams.
Remote Work and Eligibility
This position is remote within the United States but is restricted to candidates based in the Pacific or Mountain time zones.
Applicants must be authorized to work for any employer in the United States. Tines does not currently offer or assume employment visa sponsorship for this role.
Compensation
The target annual earnings for this position are $125,000 USD OTE, consisting of salary plus commission.
This amount should not be interpreted as guaranteed base salary. The employer does not separately disclose the base-salary and commission components in the listing.
About Tines
Tines develops an intelligent workflow platform used by technical and business teams to automate processes and integrate API-enabled systems.
Candidates applying through WorkinVirtual will be directed to Tines’ official recruitment page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
Tines
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