Customer Account Manager – B2B Payments (US Remote)

Job Overview

The Customer Account Manager will manage commercial growth within existing customer accounts, partnering with Customer Success Managers and cross-functional teams to identify expansion opportunities, build account strategies, negotiate commercial terms, and help finance leaders modernize accounts receivable and payments workflows.

Key Responsibilities

• Own and grow a portfolio of existing customers.
• Identify opportunities to expand adoption of Versapay’s payments, accounts receivable automation, collaboration, and cash application solutions.
• Partner closely with Customer Success Managers to develop coordinated account strategies.
• Create and execute strategic account plans designed to improve customer outcomes and revenue growth.
• Engage senior finance, accounting, and IT leaders to understand priorities, challenges, and digital transformation goals.
• Position Versapay’s solutions around increased efficiency, reduced manual work, stronger controls, and faster cash flow.
• Lead the commercial motion within assigned accounts from opportunity identification through qualification, value articulation, proposal development, and negotiation.
• Serve as the primary point of contact for sales-related activity during account expansion.
• Track and forecast pipeline activity and provide reliable updates to management.
• Maintain visibility across customer stakeholders and active commercial opportunities.
• Collaborate with Product, Marketing, Solutions Consulting, Implementation, and other internal teams.
• Act as a trusted advisor by teaching best practices and recommending solutions aligned to customer needs.

Required Qualifications

• 3–5 years of B2B SaaS sales experience.
• Experience managing and growing existing customer accounts.
• Strong focus on relationship building and customer retention.
• Excellent communication, negotiation, and presentation skills.
• Ability to articulate product and business value clearly.
• Ability to close mid-market deals without executive sponsorship.
• Track record of meeting or exceeding sales quotas.
• Comfort closing deals with an average selling price of $50,000 or more.
• Ability to sell digital transformation outcomes across both technical and economic buyers.
• Ability to use commercial insight to teach customers, tailor conversations, and lead the sales process.
• Curiosity and ability to develop a deep understanding of customer problems.
• Strong organizational skills and ability to manage multiple moving pieces.
• Strong pipeline hygiene and forecasting discipline.
• Bias toward action and ability to develop plans to close forecast gaps.
• Proficiency with CRM software such as Salesforce.
• Proficiency with Microsoft Office.
• Experience with sales engagement platforms such as Salesloft, Outreach, HVS, or similar tools.

Preferred Qualifications

• Previous experience working at a technology startup.
• Experience selling into finance teams.
• Exposure to accounting workflows or financial operations.

Account Growth Focus

• Existing account expansion
• B2B SaaS sales
• Accounts receivable automation
• Payments
• Cash application
• Customer retention
• Strategic account planning
• Commercial negotiation
• Pipeline management
• Revenue forecasting
• Executive stakeholder engagement
• Digital transformation

Customer & Cross-Functional Collaboration

The Customer Account Manager will work closely with Customer Success Managers to coordinate account strategy and expansion plans. The position also collaborates with Product, Marketing, Solutions Consulting, Implementation, and other internal teams to bring relevant expertise into each commercial opportunity.

The role focuses on existing customers rather than a traditional new-logo hunting model, with responsibility for identifying additional value and commercial opportunities within the installed customer base.

Compensation

The stated base salary range for this role is $80,000–$90,000 USD per year.

Versapay states that on-target earnings can range from $135,000–$150,000 USD. The supplied listing does not provide a detailed breakdown of the variable compensation structure.

Remote Work

This position is explicitly listed as remote within the United States. The supplied listing does not specify individual state restrictions, required time zones, travel requirements, or work-authorization requirements.

AI-Assisted Recruitment

Versapay states that it may use AI tools to support parts of the hiring process, including reviewing applications, analyzing resumes, assessing responses, and identifying potential inconsistencies or verification signals.

These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by people.