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Official source last checked August 16, 2026.Selected U.S. states
- Eligible locations
- US, United States (Remote – Americas)
- Required time zone
- PST
- Employment type
- Full-time
- Experience
- Not disclosed
- Salary
- USD 45–50 per hour
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Equipment
- Not disclosed
- Application
- Company application site
- Expires
- August 29, 2026
This imported listing has not yet been reconfirmed by the employer. Review the location requirements carefully before applying.
Contract IT Specialist – SaaS Operations (Remote Americas)
Customer.io is looking for a Contract IT Specialist to support its globally distributed IT team in maintaining a secure, reliable, and productive remote work environment. This hands-on contract role focuses on end-user support, SaaS administration, identity management, device management, automation, and operational improvements across a remote-first technology organization.
This opportunity offers exposure to IT operations within a growing SaaS company, with the potential for full-time employment based on business needs and performance.
Job Overview
You will provide Tier 1 and Tier 2 IT support while managing employee lifecycle processes, SaaS administration, device management, and security compliance activities. The role also involves improving workflows through automation, maintaining documentation, and collaborating with cross-functional teams to strengthen IT operations.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, SaaS applications, and remote connectivity.
- Manage employee onboarding, offboarding, and role change workflows while improving processes through automation.
- Administer identity and access management, including user provisioning, SSO, groups, and role-based access.
- Maintain device fleet health using Mobile Device Management (MDM) platforms.
- Support SOC 2, ISO, and HIPAA compliance activities, including evidence collection, access reviews, and control adherence.
- Manage and resolve requests using tools such as Okta, Jira, Notion, Linear, or similar platforms.
- Create and maintain operational documentation for IT processes and workflows.
- Collaborate with People, Security, and Engineering teams on cross-functional initiatives.
Required Qualifications
- 36–60 months of experience in IT support, systems administration, or IT operations within a B2B SaaS or technology environment.
- Hands-on experience with Mobile Device Management (MDM) solutions such as Kandji, Jamf, Intune, or similar platforms.
- Experience administering identity and access management systems, including Okta, SSO, and role-based access.
- Experience building automation to reduce manual IT processes using scripting, workflow tools, or provisioning platforms.
- Experience supporting SOC 2, ISO, or HIPAA compliance activities.
- Ability to work across multiple ticketing and workflow management systems.
- Strong troubleshooting skills for macOS environments.
- Strong communication, documentation, and problem-solving skills.
Preferred Qualifications
- Experience with Windows environments.
- Experience helping build identity and access management frameworks.
- Familiarity with audit management tools.
Core Areas of Focus
- IT Operations.
- Systems Administration.
- Identity and Access Management.
- Okta administration.
- Mobile Device Management (MDM).
- macOS support.
- SaaS administration.
- Security compliance.
- Workflow automation.
- Remote technical support.
Compensation
This is a three-month contract position offering an hourly rate of $45–$50 per hour, based on qualifications and experience.
Work Arrangement
This is a remote contract opportunity available across the Americas. The expected schedule is approximately 40 hours per week, with preference given to candidates available during Pacific Time (PST) business hours.
Hiring Process
- Recruiter interview via Zoom.
- Hiring Manager interview.
- Technical interview with a peer.
- Background check and employment verification for final candidates.
About the Opportunity
This opportunity is ideal for experienced IT professionals who enjoy working in remote-first SaaS environments, improving operational efficiency through automation, supporting enterprise security practices, and delivering excellent technical support across globally distributed teams.
Employment Type: Contract (3 Months)
Schedule: Full-Time (40 Hours Per Week)
Location: Remote – Americas (PST Preferred)
Compensation: $45–$50 per hour
Job Apply Link: https://job-boards.greenhouse.io/customerio/jobs/8076149
Customer.io
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