Contract IT Specialist

Job Overview

You will provide Tier 1 and Tier 2 IT support while managing employee lifecycle processes, SaaS administration, device management, and security compliance activities. The role also involves improving workflows through automation, maintaining documentation, and collaborating with cross-functional teams to strengthen IT operations.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, SaaS applications, and remote connectivity.
• Manage employee onboarding, offboarding, and role change workflows while improving processes through automation.
• Administer identity and access management, including user provisioning, SSO, groups, and role-based access.
• Maintain device fleet health using Mobile Device Management (MDM) platforms.
• Support SOC 2, ISO, and HIPAA compliance activities, including evidence collection, access reviews, and control adherence.
• Manage and resolve requests using tools such as Okta, Jira, Notion, Linear, or similar platforms.
• Create and maintain operational documentation for IT processes and workflows.
• Collaborate with People, Security, and Engineering teams on cross-functional initiatives.

Required Qualifications

• 36–60 months of experience in IT support, systems administration, or IT operations within a B2B SaaS or technology environment.
• Hands-on experience with Mobile Device Management (MDM) solutions such as Kandji, Jamf, Intune, or similar platforms.
• Experience administering identity and access management systems, including Okta, SSO, and role-based access.
• Experience building automation to reduce manual IT processes using scripting, workflow tools, or provisioning platforms.
• Experience supporting SOC 2, ISO, or HIPAA compliance activities.
• Ability to work across multiple ticketing and workflow management systems.
• Strong troubleshooting skills for macOS environments.
• Strong communication, documentation, and problem-solving skills.

Preferred Qualifications

• Experience with Windows environments.
• Experience helping build identity and access management frameworks.
• Familiarity with audit management tools.

Core Areas of Focus

• IT Operations.
• Systems Administration.
• Identity and Access Management.
• Okta administration.
• Mobile Device Management (MDM).
• macOS support.
• SaaS administration.
• Security compliance.
• Workflow automation.
• Remote technical support.

Compensation

This is a three-month contract position offering an hourly rate of $45–$50 per hour, based on qualifications and experience.

Work Arrangement

This is a remote contract opportunity available across the Americas. The expected schedule is approximately 40 hours per week, with preference given to candidates available during Pacific Time (PST) business hours.

Hiring Process

• Recruiter interview via Zoom.
• Hiring Manager interview.
• Technical interview with a peer.
• Background check and employment verification for final candidates.