Warsaw, Poland – Orange Polska, a leading telecommunications provider in Poland, is actively seeking a talented and driven Analytics and Digital Customer Experience Specialist to join their dynamic team. This exciting role, based in their Warsaw headquarters, offers the opportunity to shape the digital journey for millions of Orange customers, particularly within the crucial area of online payments.
As the Analytics and Digital Customer Experience Specialist, you will be at the forefront of enhancing user experiences within Orange’s mobile application and online portal (“Mój Orange”). Your responsibilities will include designing intuitive customer journeys for payment processes, spearheading projects aimed at improving digital payment experiences, and meticulously monitoring the effectiveness of these journeys. A key aspect of the role involves leveraging data analytics to identify areas for improvement and propose innovative solutions to boost customer engagement with the “Mój Orange” app.
What Orange Polska is looking for:
The ideal candidate will possess a strong background in crafting exceptional digital customer experiences and have a proven track record in project management, ideally with some leadership experience. The ability to analyze data effectively, derive actionable insights, and recommend data-driven solutions is crucial. Excellent communication skills in English are essential for this international environment. Above all, Orange Polska values individuals with an open mindset, a passion for continuous improvement, and a knack for identifying novel solutions. Familiarity with Google Analytics or other analytical tools will be considered a significant advantage.
What’s in it for you?
Orange Polska offers a comprehensive benefits package designed to support employee well-being and professional growth. This includes:
- Security: Permanent employment contract, social benefits, group insurance, and a company-funded employee pension program.
- Flexibility: Opportunities within the internal job market and hybrid work arrangements.
- Health: Private medical care, sports card access, and various health programs.
- Satisfaction: A supportive feedback culture, development programs, charitable initiatives, a language learning platform, and a referral bonus scheme.
- Comfort: A company phone with unlimited data, and attractive discounts on Orange services.
You will be joining a collaborative team dedicated to driving digital innovation within Orange Polska’s customer service. The department plays a vital role in making the “Mój Orange” mobile application the primary communication channel for its extensive customer base.
Ready to make an impact?
This is a fantastic opportunity to contribute to a major player in the Polish telecommunications market and play a key role in shaping the future of digital customer experience. The application deadline is April 30, 2025.
To learn more and apply for the Analytics and Digital Customer Experience Specialist role (ref: ETP1147041), please visit the Orange Polska careers page. Don’t miss out on this chance to advance your career in a dynamic and rewarding environment!
To view more open positions kindly visit Orange Polska Career Page.