What is the role being offered?

The role is Customer Delivery Lead (CDL) within Nokia's Cloud and Network Services (CNS) Market Services Team, focused on leading cloud-native and autonomous network transformation programs.

Where is the role based and what is the work model?

This is a hybrid, full-time position with primary focus on Europe (including Poland and five other locations). Candidates should be prepared for approximately 20% travel within Europe.

What are the core responsibilities of the Customer Delivery Lead?

Program and project ownership, executive-level customer relationship management, financial and contract oversight, identifying upsell opportunities, and mentoring project teams to ensure delivery and methodology adherence.

What experience and qualifications are required?

7–10 years of recent experience managing complex telco/IT transformation programs (cloud, 4G/5G Core, fCaaS), proven delivery of programs ~€10M annual revenue, experience with CxO-level stakeholders, and strong KPI/forecast management. EU citizenship is required.

Is a project management certification required?

Preferred but not strictly required—certifications such as PMI/PMP are viewed positively and can strengthen a candidate's application.

What language skills are necessary?

Fluency in English (spoken and written) is required to engage with customers and internal stakeholders across multiple countries.

How competitive is the compensation?

Compensation is described as competitive. Exact figures are not published in the job summary; candidates should expect a market-aligned package for senior delivery roles in European telco/cloud transformation.

Interested candidates should apply online via Nokia's official careers portal following the role-specific instructions and ensuring their application highlights relevant program delivery, cloud/5G experience, and executive stakeholder engagement.

Customer Delivery Lead | Nokia | Hybrid Across Europe

Organization: Nokia

Location: Poland and 5 more (Hybrid)

Schedule: Full-time

Language Requirement: Fluency in English (spoken and written)

Compensation: Competitive

Organization Profile

Nokia, a global leader in mobile, fixed, and cloud networks, is committed to creating technology that helps the world act together. The company fosters an inclusive environment that values diverse ideas and empowers employees to take risks. Nokia has been recognized for its commitment to inclusion and equality by organizations such as Ethisphere and Bloomberg.

As Nokia’s growth engine, the Cloud and Network Services (CNS) team creates value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Job at a Glance

Nokia is seeking a Customer Delivery Lead (CDL) for its Cloud and Network Services (CNS) Market Services Team. The successful candidate will be responsible for managing program portfolios and customer relationships, including at the executive level. This role focuses on the transition of core network infrastructure to cloud-native systems and the evolution to autonomous networks for customers primarily in the Netherlands and the UK.

Areas of Accountability

Program Ownership: The CDL will lead program and project execution, ensuring both financial and operational success. This includes maintaining up-to-date program information in relevant tools and repositories.
Customer Relationship Management: The role requires acting as a key point of contact for customers and fostering relationships with executive-level stakeholders to drive alignment and satisfaction.
Financial & Contract Management: The CDL will oversee revenue and manage costs within contractual baselines. They are also expected to anticipate risks and opportunities, creating and maintaining mitigation plans.
Upsell & Business Development: The individual will identify new business opportunities within existing portfolios to drive growth, shape contracts, and strengthen business and customer relations.
Team Development: This position involves mentoring functional teams, especially Project Managers, to ensure the application of the Project Management Methodology and their professional growth.

Candidate Profile

Requirements:

7-10 years of recent, relevant experience managing complex transformation programs in the telco and/or IT industry, specifically in cloud, 4G/5G Core, foreign Cloud as a Service (fCaaS), and autonomous network evolution.
Proven experience managing programs with an annual revenue of around 10 million Euros.
Experience working with customers and managing relationships at the CxO or Director levels, including handling escalations.
Strong knowledge of managing performance KPIs and forecasts, with a solid understanding of how changes impact scope, cost, and schedule.
Experience in the sales phase, assessing materials, and ensuring the delivery of offered solutions.
Excellent interpersonal communication skills and cross-cultural awareness.
High stress tolerance.
European Union citizenship is required due to travel and security requirements.
Availability to travel in Europe approximately 20% of the time.

Preferred Qualifications:

Certification in Project Management, particularly PMI/PMP.

Application Instructions

It is the best opportunity for the right candidate to grow professionally by working with experienced officials. Interested candidates can apply online.

Apply

Additional Information

Nokia is an equal opportunity employer committed to inclusion and diversity. The company’s employment decisions are made regardless of race, color, national origin, religion, gender, sexual orientation, age, or disability.

Contact

For further information, visit the Nokia official careers portal.