Organization: Manulife / John Hancock
Location: Remote (Primary: Quebec, Canada – Available in 3 locations)
Duration: Full-time, Permanent
Start Date: As soon as possible
Schedule: Full-time, 40 hours per week
Language Requirement: Bilingual (French & English, spoken and written)
Compensation: $69,750 – $116,250 CAD + competitive benefits and incentives
About the Organization
Manulife Financial Corporation, together with its U.S. subsidiary John Hancock, is a leading international financial services provider committed to helping people make better decisions and live better lives. The organization values inclusivity, growth, and employee well-being, offering opportunities to thrive in a diverse and supportive global team.
Role Overview
The Short-Term Disabilities Center of Excellence is seeking a Bilingual Associate Manager to provide leadership to a team of Short-Term Disability Case Managers. Reporting directly to the Manager, this role requires strong expertise in disability management practices, people development, and client relationship management. The Associate Manager will be central to maintaining high service standards while supporting both the organization and its clients.
Key Responsibilities
1. Team Leadership & Development
- Plan, oversee, and guide the professional growth of team members.
- Provide technical support, mentoring, and coaching in complex disability management cases.
2. Customer Relations & Stakeholder Engagement
- Ensure exceptional customer relationship management.
- Develop and maintain strong connections with internal and external stakeholders.
3. Operational Excellence
- Manage team workflows efficiently to optimize resources.
- Monitor and evaluate performance to achieve service and business outcomes.
- Ensure best practices in disability management are consistently applied.
4. Strategic & Business Outcomes
- Drive performance improvements across the team.
- Adapt to fluctuations in workflows and deliver under tight timelines.
- Support organizational initiatives aligned with digital transformation and inclusivity.
Candidate Profile
The ideal candidate will be a fully bilingual leader with proven experience in disability management, team leadership, and client-focused service delivery. Strong adaptability, problem-solving skills, and business acumen are essential.
Education & Experience Requirements
- Education: University degree in a relevant discipline.
- Experience: 2–3 years in a leadership role with demonstrated success in coaching and developing teams.
- Technical Skills: Proficiency in Word, Excel, PowerPoint, and Outlook.
- Language: Bilingual (French & English, spoken and written) – required.
Preferred Qualifications
- Ability to adapt quickly to workflow fluctuations.
- Strong multitasking skills with quick turnaround capabilities.
- Proven problem-solving skills while maintaining a client-centric focus.
- Business acumen with resilience in high-pressure environments.
- Ability to collaborate effectively in a fast-paced, multi-team setting.
Compensation & Benefits
- Salary range: $69,750 – $116,250 CAD, based on skills, experience, and location.
- Incentive opportunities tied to individual and business performance.
- Comprehensive benefits including health, dental, mental health, vision, short- and long-term disability coverage, and adoption/surrogacy benefits.
- Generous retirement savings options with employer matching.
- Paid time off, including vacation, holidays, personal days, and sick leave.
Application Instructions
Interested candidates are encouraged to apply online through the official Manulife Careers portal. For applicants outside Quebec, salary details for other locations can be obtained by contacting: recruitment@manulife.com.
Additional Information
Manulife is committed to equity, inclusion, and diversity. Reasonable accommodation will be provided during the recruitment process upon request. Applicants requiring accommodation can contact: recruitment@manulife.com.
Contact
For more details about Manulife, visit: https://www.manulife.com/en/about/our-story.html.