IDEX is seeking a highly skilled CRM Solution Architect to join our growing team. This fully remote position offers the opportunity to work with cutting-edge Microsoft Dynamics 365 technology and contribute to impactful projects across our diverse businesses. If you’re a driven and collaborative individual with a passion for delivering exceptional customer experiences, we encourage you to apply!
About IDEX:
IDEX (NYSE: IEX) is a global company whose products play a vital role in various aspects of daily life. From BAND-IT® clamps in vehicles to Hurst Jaws of Life® rescue tools and components used in DNA testing equipment, IDEX businesses contribute to numerous critical applications. We are committed to providing trusted solutions that improve lives around the world.
About the Role:
As a Microsoft Dynamics 365 Solution Architect, you will be a key member of our CRM/Customer Experience team. You will collaborate with stakeholders to understand business requirements and translate them into scalable and efficient solutions using Dynamics 365. This role requires a strong understanding of Dynamics 365 modules, customization, and configuration, as well as proficiency in the Power Platform.
Responsibilities:
- Design and implement end-to-end Dynamics 365 solutions.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Leverage Power Platform, Power Apps, and Power Automate for integrations and customizations.
- Create technical architecture diagrams, system integrations, and data models.
- Lead solution design sessions and workshops.
- Provide guidance on security, performance optimization, and scalability.
- Handle support tickets and provide excellent customer service.
- Stay up-to-date with industry trends and Dynamics 365 updates.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Microsoft Certified: Dynamics 365 Solution Architect Expert certification plus 2 years experience or 3-5 years related experience.
- Proven experience designing and implementing Dynamics 365 solutions, with an emphasis on Customer Service and Omnichannel.
- Strong knowledge of Dynamics 365 modules, customization, and configuration.
- Proficiency in Power Platform, Power Apps, and Power Automate.
- Familiarity with Azure services and cloud architecture.
- Excellent communication and project management skills.
Compensation and Benefits:
The salary range for this position is $97,400.00 – $146,000.00 per year, depending on experience. This position may be eligible for performance-based bonuses. IDEX offers a comprehensive benefits package, including health benefits, a 401(k) retirement savings program with company match, PTO, and more. Details about our benefits and rewards can be found on our career page: https://idexcorporation.jobs/jobs/
To Apply:
If you are a qualified and passionate individual seeking a challenging and rewarding opportunity, we encourage you to apply! To view more open positions kindly visit IDEX Career Page.
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. We value diversity at our company and do not discriminate on the basis of race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other legally protected status.
