Englewood Cliffs, NJ – Ferrari North America is seeking an experienced and driven Customer Development & Experience Manager to join our team in Englewood Cliffs, New Jersey. This is an exciting opportunity to work with one of the world’s most iconic and prestigious brands, and to play a key role in shaping the future of Ferrari’s customer experience.

Responsibilities:

Develop and implement customer development strategies that drive optimal customer experiences.
Manage and monitor CRM integration and implementation at both hub and dealer level.
Create customer acquisition and retention strategies to meet commercial targets.
Oversee and enhance the company-wide waitlist management program for North America.
Champion brand ID, trademark, marketing, and creative guidelines.
Orchestrate network-wide communications plan across the North American marketing engagement portfolio.
Lead the North American event concierge agency.

Qualifications:

Bachelor’s degree in a related field.
Minimum of 7 years of experience in marketing.
Proven experience with CRM platforms and associated reporting and analysis tools.
Experience with luxury products, high-end automotive companies, and/or carrier logistics is a plus.
Strong active listening and strategic thinking skills.
Problem-solving mindset with the ability to articulate solutions.
Comfort interacting with senior and executive-level positions.
Confidence working autonomously with minimal direction.
High level of leadership, dealing with ambiguity, organizational agility, and managing vision/purpose.

Benefits:

Competitive salary and benefits package.
Opportunity to work with one of the world’s most iconic brands.
Be a part of a dynamic and passionate team.

To Apply:

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About Ferrari:

Ferrari is a global luxury sports car manufacturer based in Maranello, Italy. Founded by Enzo Ferrari in 1939, Ferrari has been involved in motorsport, especially Formula One, where it is the oldest and most successful racing team, holding the most constructors championships. Ferrari road cars are generally seen as a symbol of speed, luxury, and wealth.

Equal Opportunity Employer:

Ferrari is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.