Customer Service Representative

About the role

WorkinVirtual is hiring a Customer Service Representative to support job seekers, employers, and customers across WorkinVirtual and other company-operated websites and domains. This is a full-time, 100% remote role open to qualified candidates worldwide who can cover US Eastern business hours.

You will own day-to-day support conversations, help customers use our services, and coordinate billing questions with the appropriate internal team. Your work will help people receive clear, accurate, and timely answers.

What you will do

• Respond to customer questions by email, chat, and other approved support channels with a helpful, professional tone.
• Assist job seekers and employers with account access, job listings, applications, product features, and site navigation.
• Investigate billing inquiries, invoices, receipts, subscriptions, payment status, and refund requests; escalate transactions or policy decisions that require authorization.
• Provide first-line support for other company-operated websites and domains, routing technical or specialist issues to the correct team.
• Document conversations, follow up on open tickets, and keep customer records accurate in the support system.
• Identify recurring problems, improve help articles and response templates, and share patterns with product and operations colleagues.
• Handle customer and billing data carefully under company privacy and security procedures. Do not request or store full payment card details in support messages.

What we are looking for

• At least one year of customer service, customer support, or related experience; experience with online platforms or subscription services is useful.
• Clear written and spoken English, patient communication, and sound judgment when handling sensitive issues.
• Comfort working with ticketing tools, spreadsheets, account dashboards, and documented support procedures.
• Ability to investigate a problem, explain the next step, and follow through until it is resolved or escalated.
• Reliable availability during US Eastern business hours, including the seasonal daylight saving time change.
• A quiet remote workspace, a reliable computer, and stable internet access.

Useful additional experience

Billing or subscription support, WordPress or job-board operations, CRM or help desk tools, knowledge-base writing, and basic technical troubleshooting would be helpful. A specific degree is not required.

Location, schedule, and employment

This is a 100% remote, full-time role open worldwide to candidates who are legally able to work remotely from their country of residence. The regular workweek is Monday to Friday, with customer support coverage during 9:00 a.m. to 5:00 p.m. US Eastern Time (America/New_York). The exact shift and break schedule will be confirmed with the selected candidate. Onboarding and training are remote. No travel or relocation is required.

Compensation

Offered base pay is USD $20–$25 per hour, depending on relevant experience and skills. Final terms will be discussed during the hiring process.

How to apply

Apply directly through WorkinVirtual with your current resume. Briefly describe your customer support experience, any billing or subscription support you have handled, and your ability to work US Eastern business hours. Shortlisted candidates may be invited to a remote interview and a practical customer-response exercise.