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Official source last checked October 22, 2026.Remote — CO
HubSpot
Posted October 22, 2026 · Official source checked October 22, 2026
- Eligible locations
- CO
- Required time zone
- Not disclosed
- Employment type
- Contract
- Experience
- Not disclosed
- Compensation
- Not disclosed
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- November 13, 2026
About the Opportunity
HubSpot is hiring a Senior Manager, Customer Success Management to lead its LATAM Customer Success organization across LATAM Spanish-speaking markets and Mexico.
This is a remote position based in Colombia. The role combines people leadership, customer retention, expansion, operational strategy, AI-enabled customer success, performance management, and cross-functional program ownership.
What You’ll Do
- Lead a team of approximately 13–16 Customer Success Managers across multiple LATAM markets.
- Own gross retention, customer adoption, and expansion performance across the assigned customer base.
- Identify at-risk accounts early and help the team execute strategies that improve long-term retention.
- Hire, coach, develop, and empower Customer Success Managers to deliver against measurable business goals.
- Define performance standards and coach team members toward a high bar for Customer Success performance.
- Use AI and data to evaluate performance, improve Customer Success practices, and strengthen operational decision-making.
- Lead regional customer programs, adoption initiatives, and process improvements.
- Partner with Sales, Partners, Contract Management, and other functions to drive customer outcomes.
- Serve as a second-level escalation point for customer concerns.
- Lead teams through organizational change, shifting priorities, and evolving Customer Success strategies.
Required Experience
Candidates need at least three years of management experience leading Customer Success Manager teams in complex, multi-market environments.
The role requires a strong track record of coaching, developing, motivating, and empowering employees while maintaining high team performance and morale.
Leadership and Commercial Skills
Candidates should understand business financial metrics, revenue drivers, and ROI models and be able to coach teams on how to communicate customer value effectively.
Strong experience building relationships across multiple levels of customer organizations, including executive decision-makers and day-to-day stakeholders, is also required.
AI and Data
HubSpot expects candidates to use AI and data to understand performance, identify opportunities, and improve Customer Success operations.
Remote Work
This role is listed as remote in Colombia.
Application Requirement
Resumes must be submitted in English.
Compensation
No numerical compensation range is disclosed in the supplied listing.
About HubSpot
HubSpot provides an AI-powered customer platform combining marketing, sales, service, and related tools for businesses.
Candidates applying through WorkinVirtual will be directed to HubSpot’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
HubSpot
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