Data Scientist – Algorithms, Community Support

About the Opportunity

Airbnb is hiring a Data Scientist – Algorithms, Community Support to build and improve machine learning and large language model systems used across its Community Support organization.

This is a U.S.-remote-eligible role, subject to Airbnb’s state-level hiring restrictions. The position combines applied data science, LLM/ML modeling, causal inference, experimentation, synthetic data, personalization, and production model development for customer-support experiences.

What You’ll Do

• Develop methods to automate and improve LLM evaluation.
• Build and scale high-quality synthetic datasets for training and evaluating large language models.
• Develop LLM and machine learning models that help understand customer issues and identify failure modes.
• Build personalization models designed to improve support experiences and business outcomes.
• Analyze structured and unstructured data to identify high-impact product and operational opportunities.
• Translate business problems into scientific and machine learning formulations.
• Build and deploy production LLM/ML models that support customer-facing products and operations.
• Design rigorous analyses and evaluations that help measure model and experiment performance.
• Partner with Product, Design, Engineering, Operations, and Analytics teams.
• Communicate technical findings to leaders and stakeholders in a clear, actionable way.

Required Experience

Candidates need at least two years of relevant industry experience in areas such as data science, machine learning, technical research, or comparable work.

A master’s degree or PhD in a relevant field is required.

Machine Learning and Data Skills

The role requires current knowledge of AI and machine learning models, together with strong proficiency in Python or R and SQL.

Experience with causal inference is considered an advantage.

Communication and Product Thinking

Candidates should be able to explain complex analyses and modeling results to audiences with different technical backgrounds and turn findings into clear recommendations.

Strong project-management, communication, collaboration, and product-oriented thinking are also important.

Remote Work and Geographic Eligibility

This position is remote-eligible within the United States. Candidates must live in a state where Airbnb, Inc. has a registered entity.

Airbnb currently excludes candidates residing in Alaska, Mississippi, and North Dakota. The employer notes that this list may change over time.

The role may also involve occasional work from an Airbnb office or attendance at offsites, as agreed with the employee’s manager.

Compensation

The published base pay range for this position is $151,000 to $175,000 USD per year.

The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. These additional components are separate from the stated base pay range.

About Airbnb

Airbnb operates a global marketplace connecting hosts and guests for stays and experiences around the world.

Candidates applying through WorkinVirtual will be directed to Airbnb’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.