Customer Retention Executive

About the Opportunity

BeyondTrust is hiring a Customer Retention Executive to help protect and grow recurring revenue across its existing customer base.

This is a remote position within the United States, but candidates must be located on the East Coast. The role sits within BeyondTrust’s Customer Retention & Growth organization and combines renewals, customer retention, migration support, account growth, negotiation, and cross-functional coordination.

What You’ll Do

• Help achieve annual renewal-bookings and customer-migration targets.
• Serve as a primary point of contact for assigned customer accounts involved in renewal or migration activity.
• Identify and support add-on and upsell opportunities connected with renewals and migrations.
• Build and interpret reporting related to recurring revenue, annual contract value, renewal add-ons, and closed or lost opportunities.
• Negotiate with customers and help resolve commercial or operational issues.
• Explain relevant product use cases, particularly around SaaS upgrades and migration value.
• Handle customer escalations and work toward practical resolutions.
• Coordinate closely with internal teams including Sales, Order Management, Renewal Operations, Billing, Fulfillment, and Support.
• Follow internal bookings policies and help resolve orders placed on hold.

Required Background

BeyondTrust is looking for someone with strong written and verbal communication, organization, analytical thinking, negotiation, and problem-solving skills.

Candidates should be comfortable working independently in a fast-paced environment, managing multiple priorities, and collaborating across internal teams.

Tools and Commercial Skills

Proficiency with Microsoft Office and Salesforce is required.

The role also requires the ability to work outside normal office hours during peak periods.

Preferred Experience

A bachelor’s degree in Finance, Accounting, Business, or comparable industry experience is preferred by the employer.

One to two years of related experience in a software or technology company is listed as a nice-to-have rather than a mandatory requirement.

Knowledge of SaaS and experience with Salesforce.com or other large CRM or ERP systems are also beneficial.

Remote Work

This role is remote within the United States but is restricted to candidates located on the East Coast. WorkinVirtual should preserve this geographic limitation exactly.

Compensation

BeyondTrust does not disclose a numerical salary or compensation range in the supplied job listing.

About BeyondTrust

BeyondTrust provides identity-security and privileged-access technology used by organizations to protect access, identities, and privileged accounts across enterprise environments.

Candidates applying through WorkinVirtual will be directed to BeyondTrust’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.