Remote – Patient Care Advocate (Customer Service)

VXI Global Solutions is hiring a full-time Remote Patient Care Advocate to provide customer service and healthcare support to patients using a Prescription Payment Plan. This is a work-from-home opportunity listed for candidates in Louisiana, United States.

The Patient Care Advocate helps patients access prescription medications at more affordable costs by coordinating with patients, insurance providers, healthcare professionals, and participating pharmacies.

You will assist patients with enrollment in the prescription payment program, collect required personal and insurance information, and verify eligibility. You will also help confirm whether prescribed medications are covered and support the approval process for eligible prescriptions.

The position includes helping patients understand and manage cost-sharing requirements such as copayments and coinsurance. Where applicable, you will also assist with additional copay-support programs designed to reduce patients’ out-of-pocket medication expenses.

You will coordinate with participating pharmacies to ensure program benefits are correctly applied when prescriptions are filled and support patients with refills, continued program eligibility, and ongoing access to medication.

Additional responsibilities include helping patients complete annual program renewals and communicating relevant changes to the program or medication formulary.

Candidates need a high school diploma or GED and previous experience in healthcare, insurance, or customer service. Experience with prescription-assistance programs is advantageous.

Strong attention to detail, communication skills, and the ability to navigate complex processes are important. Candidates should be comfortable communicating with patients, healthcare providers, insurance organizations, and pharmacies.

Because this is a remote customer-service position, candidates need a dedicated and private workspace with a closing door and minimal background noise. The workspace should include an appropriate desk and chair setup.

A reliable high-speed internet connection is mandatory, with at least 10 Mbps download and 5 Mbps upload speeds.

Candidates should also be comfortable learning new technology, working independently, managing their time effectively, communicating virtually, and adapting to changing procedures and systems.

VXI provides the equipment necessary to perform the job.

Compensation is $16.50 USD per hour. The employer also provides paid training and benefits that include medical, dental and vision coverage, along with professional-development and career-growth opportunities.