Senior Product Director, Client Engagement Group

Squarespace is hiring a Senior Product Director for its Client Engagement Group (CEG) to lead the strategy and execution of the company’s customer engagement platform. This position can be performed remotely within the United States.

Reporting directly to the President of Squarespace and serving on the Product leadership team, the Senior Product Director will own the vision for products spanning CRM, email campaigns, automations, transactional communications, and emerging channels such as SMS.

The Client Engagement Group plays an important role in Squarespace’s growth strategy by helping merchants develop stronger customer relationships, increase engagement, and grow their businesses. The Director will lead the evolution of these capabilities toward a unified customer engagement platform that combines competitive CRM and marketing functionality with Squarespace’s broader product ecosystem and data advantages.

You will define and execute a multi-year product strategy across CRM, communications, automation, segmentation, and related customer-engagement capabilities, connecting product investments to revenue growth and broader platform outcomes.

The role has direct business responsibility for Squarespace’s Email Campaigns product line. You will monitor revenue performance, develop engagement and go-to-market strategies, and make roadmap decisions in collaboration with commercial and marketing stakeholders.

You will lead and develop a team of product managers working across multiple product lines while establishing high standards for customer-centered product development, experimentation, roadmap discipline, and execution.

Cross-functional leadership is central to the position. You will work closely with Engineering and Design leaders and collaborate with Commerce, Growth, Financial Solutions, go-to-market teams, and other parts of Squarespace to ensure customer-engagement capabilities are deeply integrated throughout the platform.

The role will also help Squarespace apply data and AI to customer engagement, including smarter automation flows, personalized communications, segmentation, and differentiated experiences for merchants and their customers.

Candidates need 12+ years of product management experience, including significant experience building and scaling customer-engagement, CRM, marketing, or communications products.

At least 5+ years of experience leading and developing product-management teams in complex, multi-product environments is also required.

Candidates should have deep knowledge of customer-engagement and email-service-provider markets, experience owning revenue-generating products, strong strategic and execution capabilities, and demonstrated ability to influence senior stakeholders across Product, Engineering, Marketing, and commercial functions.

Experience using hypothesis-driven development and experimentation to improve product-market fit and adoption is also required.

The published U.S. cash compensation range is $323,000–$435,000 USD per year. Squarespace states that compensation varies according to factors including skills, experience, and location. Eligible employees may also receive an option to purchase company stock.