Senior Customer Success Manager

Salesloft is hiring a Senior Customer Success Manager to own customer retention, adoption, expansion, and measurable value realization across a defined portfolio of B2B SaaS customers. This is a remote position available in the United States.

The Senior Customer Success Manager will serve as both a trusted customer advisor and a commercial owner, helping organizations translate Salesloft’s Predictive Revenue System capabilities into measurable revenue outcomes.

You will proactively manage a book of business using product-usage data, AI-generated customer health signals, engagement scoring, and commercial judgment to identify risks, prioritize customer needs, and uncover expansion opportunities.

Responsibilities include developing customer success plans, driving product adoption, leading strategic business reviews with customer executives and other stakeholders, and connecting platform usage with measurable business outcomes and return on investment.

You will partner with Account Management to identify and pursue expansion opportunities based on demonstrated customer value. The role also works cross-functionally with Support, Product, Engineering, Marketing, and other Salesloft teams to resolve customer challenges and provide structured product feedback.

Customer enablement is another important responsibility. You will support onboarding, provide strategic guidance, and develop tailored approaches that help customers continue progressing toward their business objectives.

Candidates should have a proven record in Customer Success, Account Management, or another post-sale role within a B2B SaaS organization, including direct responsibility for retention and expansion outcomes.

The position requires experience managing a book of business, meeting retention and net-revenue expansion targets, interpreting product-usage data and customer-health signals, and developing trusted relationships with senior customer stakeholders.

Experience with sales engagement, revenue intelligence, or revenue operations platforms such as Salesloft, Clari, Gong, Outreach, or comparable products is valuable. Familiarity with AI-driven customer-health scoring, engagement analytics, predictive churn indicators, and shared-account expansion models is also relevant.

Salesloft may use AI-assisted tools for activities such as application review, resume analysis, note-taking, and response summarization. The employer states that these tools support recruiters rather than replace human judgment, and all hiring decisions are made by people.

The stated U.S. base salary range is $101,000–$135,000 USD per year. Total compensation may additionally include a performance bonus, benefits, and other applicable incentive compensation.