Position Title: Sales Support Specialist – Berlin
Organization: Western Union
Location: Berlin, Germany (Remote)
Schedule: Full-time
Deadline to Apply: December 31, 2025
Language Requirement: Fluent German and good English; Turkish or Arabic is a plus
Compensation: Competitive salary with comprehensive benefits, including insurance and pension plan
Who They Are
Western Union is a global leader in financial services, connecting millions of people across more than 200 countries through both digital and in-person money transfer solutions. With over 8,000 employees worldwide, the organization is dedicated to making financial services accessible, secure, and inclusive. Western Union’s mission goes beyond transferring money as it is about empowering people and transforming communities through financial connectivity and innovation.
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The Opportunity
This position supports Western Union’s dynamic sales team in Germany. The Sales Support Specialist plays a vital role in ensuring smooth operations across customer engagement, data management, and partnership collaboration. This role strengthens Western Union’s customer-focused vision and directly contributes to the company’s goal of delivering seamless, inclusive financial services worldwide.
Where the Focus Lies
- Digital Inclusion & Innovation
- Operational Support & Team Empowerment
- Strategy Execution & Delivery
- Partnership Building & Outreach
- Process Optimization & Systems Development
- Organizational Growth & Adaptation
Day-to-Day Impact
The Sales Support Specialist serves as the backbone of the German sales division. Each day involves close coordination with internal teams and clients, managing customer inquiries, preparing proposals, and maintaining client data within Salesforce. The role contributes to driving new business opportunities, supporting marketing campaigns, and generating reports that inform strategic sales decisions. The specialist also ensures consistent collaboration between departments, such as Customer Service and Finance, to ensure a streamlined client experience.
Skills That Stand Out
The ideal candidate brings proven experience in sales or customer service, preferably in the money transfer or financial services sector. Key strengths include effective communication, meticulous attention to detail, and proficiency in Microsoft Office tools, particularly Excel, Word, and Outlook. A proactive mindset, resilience under pressure, and the ability to work both independently and within a team are highly valued traits.
Academic & Professional Background
Applicants should hold relevant professional experience in sales or customer service. Prior experience in the financial or fintech industry will be an advantage. Familiarity with CRM systems, such as Salesforce, is preferred.
Joining the Team
Interested candidates can apply directly via Western Union’s career portal. Applicants should prepare their resume and any relevant certifications. The recruitment process may include interviews focused on both technical expertise and cultural fit.
More to Know
This role operates under a remote work model, offering flexibility and autonomy. Western Union provides access to short-term incentives, multiple health insurance options, accident and life insurance, and a contributory pension plan. The company emphasizes collaboration and learning while valuing inclusion, diversity, and equal opportunity for all.
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Reach Out
For more details or inquiries about the application process, visit Western Union Careers or contact the recruitment team through the official portal.