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Official source last checked October 16, 2026.Remote — Massachusetts
PagerDuty
Posted October 16, 2026 · Official source checked October 16, 2026
- Eligible locations
- Massachusetts
- Required time zone
- Not disclosed
- Employment type
- Full-time
- Experience
- Not disclosed
- Compensation
- USD 105,000–126,500 per year
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- November 7, 2026
About the Opportunity
PagerDuty is hiring an Account Manager to manage and grow relationships with an existing portfolio of SaaS customers.
This is a remote position associated with Boston, Massachusetts. The role combines Customer Success and commercial account management, with responsibility for product adoption, renewals, customer retention, account expansion, and measurable business outcomes.
What You’ll Do
- Manage a portfolio of existing customers and help improve adoption, value realization, and retention.
- Build and execute account plans covering renewals, churn-risk mitigation, and strategic expansion opportunities.
- Present and negotiate renewal proposals, including multi-year options.
- Monitor customer health using product usage, telemetry, and business data.
- Identify customer risks early and coordinate actions designed to improve retention.
- Partner with Legal, Sales Operations, Renewals, and other teams on contracting, forecasting, and reporting.
- Maintain strong product knowledge and provide consultative guidance that improves configuration and feature adoption.
Required Experience
Candidates need at least seven years of combined customer-facing experience in areas such as Account Management, Customer Success, or Renewals.
The role also requires at least four years of demonstrated success managing SaaS renewals and account growth.
Tools and Commercial Skills
Experience with Salesforce is required, together with analytics or customer-success tools such as Gainsight, Tableau, or Looker.
Candidates should bring strong commercial judgment, negotiation skills, analytical thinking, and the ability to manage strategic customer relationships.
Preferred Background
Additional useful experience includes enterprise sales, MEDDPICC, Value Selling, enterprise software, DevOps environments, and AI-powered tools used to improve efficiency and account insight.
A bachelor’s degree or equivalent professional experience is accepted.
Remote Work
This opening is listed by PagerDuty as remote and is specifically associated with Boston, Massachusetts. WorkinVirtual should preserve the Boston/Massachusetts location rather than presenting the vacancy as unrestricted nationwide U.S. remote.
Compensation
The base salary range for this position is $105,000 to $126,500 USD per year.
The role may also be eligible for bonus, commission, equity, and benefits. These components are separate from the published base salary range.
About PagerDuty
PagerDuty develops digital-operations technology that helps organizations detect, diagnose, respond to, and automate operational issues across complex technology environments.
Candidates applying through WorkinVirtual will be directed to PagerDuty’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
PagerDuty
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