Portland, OR – Intuitive Surgical, a global leader in robotic-assisted minimally invasive care, is seeking a Network Support Engineer to join its dynamic IT team. This remote-friendly role offers a competitive salary of 125,100–125,100–180,000, depending on experience and location.
About the Role
As a Network Support Engineer 3, you’ll provide Tier 2 technical support for wired/wireless networks, software applications, and digital solutions in a fast-paced healthcare environment. You’ll collaborate with hospital IT teams, field service engineers, and internal stakeholders to troubleshoot complex issues and ensure seamless connectivity for life-enhancing medical technology.
Key Responsibilities:
✔ Provide Tier 2 support for network and software issues
✔ Troubleshoot TCP/IP, VLANs, VPNs, Firewalls, and cybersecurity concerns
✔ Work with hospital IT to ensure compliance with ISO 27001, GDPR, and data privacy laws
✔ Assist in new product introductions (NPI) and system upgrades
✔ Up to 25% travel may be required
Who Should Apply?
✅ Bachelor’s degree in Computer Science/Engineering or 5+ years of network support experience
✅ Certifications like CCNA, CompTIA Network+, or Security+ are a plus
✅ Experience in medical device IT or hospital IT environments preferred
✅ Strong customer-facing skills and ability to explain technical details clearly
Why Join Intuitive Surgical?
🔹 Mission-driven work advancing minimally invasive surgery
🔹 Inclusive culture that values diversity and innovation
🔹 Remote flexibility with occasional onsite requirements
🔹 Competitive pay, benefits, and equity opportunities
Apply Now!
If you’re a network support expert looking to make a difference in healthcare, apply today!
📍 Location: Remote (PST shift: 12 PM – 9 PM)
💰 Salary: 125,100–125,100–180,000 (Region 1)
🔗 Job ID: JOB203925
To view more open positions kindly visit Intuitive Surgical Career Page.
Intuitive Surgical is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, sex, gender identity, or disability status.