Department of Veterans Affairs
Veterans Health Administration
Durham, NC
About the Job
The Advanced Medical Support Assistant (AMSA) is a key member of the National TeleOncology Service (NTO) team at the Durham VA Medical Center. This role offers a unique opportunity to directly support veterans and their families by providing information on available programs, coordinating care needs, and facilitating access to genetic clinical counseling and testing.
Responsibilities:
- Conduct patient intakes, including obtaining family medical history and genetic pedigree information.
- Gather necessary data from various sources to support clinical encounters.
- Utilize tools such as BOADICEA, Tyrer Cuzick, and FamGenix for cancer and mutation risk assessment.
- Manage patient records and ensure documentation is accurately maintained in the Electronic Health Record.
- Collaborate with other staff members to ensure efficient patient flow and communication.
Qualifications:
- Citizenship: Must be a U.S. citizen.
- Experience: Six months of clerical, office, customer service, or other administrative work.
- Education: One year of education above high school.
- English Language Proficiency: Must be proficient in spoken and written English.
- Grade Determinations: One year of experience equivalent to the GS-05 level.
- Demonstrated Knowledge, Skills, and Abilities:
- Ability to collaborate and communicate effectively with medical clinicians across multiple disciplines.
- Ability to prioritize and organize work to meet deadlines.
- Excellent communication skills, both written and verbal.
- Advanced knowledge of the technical health care process, including scheduling and patient health care portals.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery.
- Advanced knowledge of medical terminology.
Preferred Experience:
- Experience in a laboratory or medical setting.
- Experience utilizing an electronic health record.
- Experience directly interacting with veterans.
Benefits:
- Competitive salary range: $40,000 – $65,000 per year
- Comprehensive federal benefits package
- Remote work option
- Opportunity to make a difference in the lives of veterans
How to Apply:
Interested candidates are encouraged to apply online through USAJOBS by January 17, 2025.
Additional Information:
- This position is in the Excepted Service and does not confer competitive status.
- Participation in the seasonal influenza and COVID-19 vaccination programs is a requirement for all Veterans Health Administration Health Care Personnel.
- For more information, please visit the VA website.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
