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Official source last checked October 28, 2026.Remote — Worldwide
Freshly Commerce
Posted October 28, 2026 · Official source checked October 28, 2026
- Eligible locations
- Worldwide
- Required time zone
- ~4 hours overlap with Eastern Time between 9:00 AM and 5:00 PM ET
- Employment type
- Full-time
- Experience
- Not disclosed
- Compensation
- Not disclosed
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- November 19, 2026
About the Opportunity
Freshly Commerce is hiring a Technical Support Specialist to help Shopify merchants resolve technical issues, understand product behavior, and get more value from the company’s commerce applications.
This is a full-time, fully remote position open to candidates in all time zones. The company works asynchronously by default and asks team members to provide approximately four hours of overlap with Eastern Time between 9:00 AM and 5:00 PM ET.
What You’ll Do
- Provide technical support to merchants through email and clear video explanations.
- Troubleshoot product, browser, integration, and storefront issues.
- Identify when an issue can be solved directly and when it should be escalated.
- Translate technical concepts into clear language for non-technical merchants.
- Spot recurring patterns in customer issues and turn them into useful product and engineering feedback.
- Document solutions, share knowledge with teammates, and help improve support processes.
- Prioritize requests based on urgency and impact.
- Build deep product knowledge and become a go-to expert on how the apps work under the hood.
Required Background
Candidates should have prior technical support experience at a SaaS or technology company and a strong track record in customer-facing work.
The role requires strong written communication, technical troubleshooting instincts, attention to detail, and the ability to work independently in a remote environment.
Technical Skills
Relevant experience includes HTML, CSS, browser developer tools, REST APIs, JSON, XML, HTTP, DNS, API documentation, third-party integrations, and some exposure to GraphQL.
Comfort debugging frontend and browser issues using Chrome DevTools is also important.
Preferred Experience
Experience with Shopify themes and Liquid is a strong advantage, including understanding app blocks, line-item properties, cart and checkout logic, metafields, and Shopify Admin or Storefront APIs.
Familiarity with HelpScout or similar ticketing tools is also useful.
Remote Work
This position is fully remote and open to candidates in all time zones.
Freshly Commerce works asynchronously by default, with only one 30-minute team meeting per week. Candidates should be able to provide approximately four hours of overlap with Eastern Time between 9:00 AM and 5:00 PM ET.
Compensation
The employer describes compensation as competitive and provides annual pay increases, but no numerical salary range is published.
About Freshly Commerce
Freshly Commerce builds Shopify applications that help merchants manage inventory, bundles, order fulfillment, and other complex commerce operations.
Candidates applying through WorkinVirtual will be directed to Freshly Commerce’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
Freshly Commerce
This Company profile is not public. Profile details remain private; Job information and hiring authority remain separate.
This Company profile has not been claimed or verified by the organization. It was created from public Job-source information. No partnership, endorsement or client relationship is implied.
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