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Official source last checked August 19, 2026.Country-specific remote
- Eligible locations
- BR
- Required time zone
- Not disclosed
- Employment type
- Full-time
- Experience
- Not disclosed
- Salary
- Not disclosed
- Work authorization
- Not disclosed
- Travel
- None disclosed
- Training
- No required training
- Equipment
- The role involves registering, analyzing, tracking, and resolving incidents through telephone, computer, and remote-access support while collaborating with implementation, development, and i
- Application
- Company application site
- Expires
- October 3, 2026
This imported listing has not yet been reconfirmed by the employer. Review the location requirements carefully before applying.
Help Desk – Customer & Technical Support (Remote São Paulo)
Valsoft Corporation is hiring a Help Desk professional for a full-time remote position in the State of São Paulo, Brazil, supporting customers and users of Fast Medic systems.
The role involves registering, analyzing, tracking, and resolving incidents through telephone, computer, and remote-access support while collaborating with implementation, development, and infrastructure teams.
Job Overview
The Help Desk professional will provide customer and user support for company systems, manage incidents through resolution, prioritize support requests, and coordinate with technical teams while maintaining clear communication and a strong focus on customer satisfaction.
Key Responsibilities
- Provide Help Desk support to customers and users of company systems.
- Register customer and user incidents and support requests.
- Analyze reported issues and work toward appropriate resolution.
- Provide assistance through telephone, computer, and remote-access tools.
- Track support tickets and incidents through completion.
- Organize and prioritize incoming support requests.
- Work collaboratively with implementation, development, and infrastructure teams.
- Communicate customer requests and technical issues transparently with relevant internal teams.
- Maintain a professional, patient, and customer-focused approach during support interactions.
- Continue developing knowledge of the company’s systems to improve support quality.
Required Qualifications
- Completed secondary education.
- Availability to work the schedule established for the position.
- Good verbal and written communication skills.
- Analytical ability and clear communication.
- Strong organizational skills for managing and prioritizing support tickets.
- Patient, courteous, collaborative, and proactive approach.
- Ability to communicate requests and issues transparently to colleagues and leadership.
- Ability to receive feedback constructively.
- Empathy, patience, and emotional intelligence when working under pressure with different types of users.
- Ability to organize priorities and work proactively.
- Willingness to continuously learn the company’s systems.
Preferred Qualifications
- Completed or ongoing higher education in Information Technology, Systems, Administration, or a related field.
- Previous experience in Help Desk, Service Desk, or customer service.
- Experience with remote-access tools.
- Experience with ticket-management tools or web-based systems.
- Second-line or other relevant technical support experience.
- Experience supporting public-management or healthcare software, including systems used by clinics or hospitals.
- Knowledge of e-SUS, BPA, SIA/SUS, or Brazilian Ministry of Health workflows.
Support Environment
The position supports Fast Medic’s systems and customers. Fast Medic develops technology for public healthcare management and works with municipalities in Brazil.
The Help Desk team works with implementation, development, and infrastructure teams to resolve incidents and maintain effective support for system users.
Healthcare Technology Knowledge
Previous knowledge of public healthcare or healthcare-management software is considered an advantage rather than a requirement. Relevant areas identified by the employer include:
- e-SUS
- BPA
- SIA/SUS
- Brazilian Ministry of Health workflows
- Clinic and hospital software
- Public healthcare management systems
Remote Work & Location
This is a full-time remote position specifically listed for the State of São Paulo, Brazil. The supplied listing does not indicate that applicants outside São Paulo are eligible.
The employer does not specify required working hours, compensation, equipment arrangements, or work-authorization requirements in the supplied listing.
Apply for the Help Desk Role
Candidates in the State of São Paulo with completed secondary education, strong communication and organizational skills, and an interest in customer and technical support can review the position and apply through the provided application page.
Employment Type: Full-time
Work Arrangement: Remote
Location: State of São Paulo, Brazil
Industry: Healthcare Technology / Public Healthcare Software
Required Education: Completed secondary education
Experience: Not specified
Compensation: Not specified
Job Apply Link:
https://jobs.workable.com/view/aWJcj9aZgNeRfnmqRgguoL/remote-help-desk-in-state-of-s%C3%A3o-paulo-at-valsoft-corporation
Valsoft Corporation / VHL Sistemas / Fast Medic
This employer profile has not yet been claimed or verified by an authorized company representative.
What candidates should know
- Opportunity type
- Job
- Worker relationship
- Employee
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