Customer Support Specialist | US Live Chat & Email Support (Zendesk & E-Commerce)
Customer Support Specialist | US Live Chat & Email Support (Zendesk & E-Commerce)
INUTC+05:30 (Asia/Kolkata)2.5 years experience2 years remote
Professional summary
Customer Support Specialist with 2.5+ years of experience delivering multi-channel live chat and email support for US accounts, including Amazon and The RealReal. Skilled in managing up to 4 concurrent chats, Zendesk ticket lifecycles, and de-escalation while sustaining >85% CSAT and >90% PRR. Fully equipped for 100% remote roles aligned with US business hours.
Core skills
Live Chat SupportEmail SupportZendeskCustomer EscalationSLA ComplianceMulti-Chat ConcurrencyOrder ManagementCRM NavigationFirst Contact Resolution (FCR)E-commerce Support
Work preferences
Employment
Full-time, Contract
Languages
English, Hindi
Schedule
US Hours (EST/PST), 24/7 Rotational Shifts, Night Shifts
Available
2026-09-27
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