IT and customer support professional with 4 years of experience delivering professional IT support for B2B SaaS and helpdesk support provider clients across the United States,United Kingdom and Australia. Completed 4 different independent remote engagements with clients across three different time-zones. Expanded business opportunities with clients as technical support and as admin assistant. Completed 6 different projects to increase workplace efficiencies by 200% by implementing different technologies to increase the service availability. Helped US patients and insurance companies as customer support representatives with their medication and insurance audits while maintaining time-zone differences.
Core skills
IT: Microsoft 365Google WorkspaceEntra IDExchange OnlineActive DirectoryWindows ServerDNSGroup Policyuser access and permissionshardware/software troubleshootingremote supportand ticket management. Networking & Security: Network troubleshootingVPNfirewall policiesendpoint securitypatch managementWindows Update troubleshooting. Business Applications: PrimeRx pharmacy systemSaaS applicationsPOS systemsMySQLdatabase supportEDI troubleshooting and business application administration. Remote Support & Tools: ConnectWise ScreenConnectFreshdeskClickUpZoomSlackMS-TeamsVMwareRMM/MDMremote troubleshooting and endpoint management. Remote collaboration: Asynchronous communicationNotionLoomAsanaTrellowritten documentation and handover. Business: Client onboardingscoping and proposalsmonthly reportingstakeholder communicationself-directed project management.
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