Professional summary
Senior Bilingual Customer & Technical Support Specialist with 12+ years of experience supporting US customers via Chat and Email for global leaders like Amazon, Bank of America, Stream Global Services, and Service Response Partners.
I specialize in non-voice support: high-volume chat, email ticketing, technical troubleshooting, billing resolution, and customer de-escalation with high CSAT scores. Fluent in English (C1 Advanced) and Spanish (Native).
Core Expertise: Chat Support | Email Support | Technical Support | Customer Experience CRM | QA | Remote Collaboration (Zoom, Google Workspace)
Work From Home Setup: Fully equipped home office in Costa Rica (Turrialba, Cartago) with stable high-speed internet, laptop, headset, and quiet workspace. Available for Part-Time PM Shift: 1pm-7pm CST (Costa Rica) / 3pm-9pm EST (US).
I can do AM shifts as well and can consider Full Time.
Seeking a 100% remote, part-time afternoon role where I can bring senior-level chat & email support experience to a customer-focused team.
Core skills
Work preferences
- Employment
- Part-Time Remote, Freelance / Contract, Direct Hire - Part-Time
- Languages
- English, Spanish
- Schedule
- Preferred Schedule: Part-Time Afternoon / Evening Shift EST Monday - Friday: 3:00 PM - 9:00 PM EST (1:00 PM - 7:00 PM CST Costa Rica) 20-30 hours/week, 4-6 hours per day Open to flexible hours and weekend mornings if needed
- Available
- 2026-10-09