Customer Success with 6+ years of experience supporting U.S. and international customers across healthcare, technology, and service environments. Experienced in customer onboarding, relationship management, account support, escalations, retention, CRM operations, pipeline management, and cross-functional collaboration.

Currently supporting U.S.-based healthcare clients at Acutis Diagnostics, managing customer relationships throughout onboarding and ongoing engagement while addressing escalations, supporting retention, and contributing to revenue and pipeline activities. Previously served in Tier 2 customer support, handling complex customer issues, mentoring new agents, and improving service quality and resolution outcomes.

Known for building strong customer relationships, resolving complex issues, maintaining high service standards, and translating customer needs into actionable solutions. Experienced with Salesforce, HubSpot, Zendesk, and healthcare/technical platforms including HC1 and LabDAQ.

Core strengths include Customer Success, Client Relationship Management, Onboarding, Account Management, Customer Retention, Customer Support, Escalation Management, CRM Operations, Pipeline Management, Technical Support, and Customer Experience.