Customer Service & IT Support Specialist | Customer-Focused Problem Solver
NGAfrica/Lagos (WAT, UTC+1)4 years experience0 years remote
Professional summary
Customer Support and IT Specialist with 4+ years of experience providing customer-facing support, troubleshooting technical issues, and assisting non-technical users. Experienced in handling 150+ support requests monthly, using helpdesk and troubleshooting tools to resolve issues efficiently and professionally. Skilled in communication, problem-solving, ticket management, escalation, and remote collaboration. Trained 50+ employees on IT tools, contributing to a 30% reduction in recurring support requests. Dedicated to providing reliable, patient, and customer-focused service.
Full-time availability with ability to work according to the timezone schedule.
Available
2026-09-21
Protected employer action
Invite this candidate
Invitations are sent only inside protected employer search, where company verification, an active plan, an employer-owned job, invitation quotas and duplicate protection are enforced. Candidate contact details remain hidden until permission is granted.
