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Mercy Alozie

Customer Support |Admin Virtual Assistant| CRM

Customer Success & Digital Marketing | Helping Businesses Grow & Retain Customers | HubSpot • Intercom • Paid Ads • SEO

NGFlexible timezone8 years experience0 years remote

Professional summary

Results-driven professional with 8+ years of experience driving business growth through customer success and digital marketing.

On the customer success side, I've taken retention from 20% to 60% within a few months by rebuilding communication workflows and streamlining support processes. I'm proficient in HubSpot, Intercom, Slack, Click-Up, Asana, and Trello — and skilled at calendar management, email handling, project planning, and delivering personalized customer solutions across remote, cross-time zone teams.

On the marketing side, I run paid ad campaigns, manage social media, build email marketing sequences, optimize content for SEO, and produce visual/video content in Canva, Capcut and more.

What ties it together: getting a customer is only half the job, keeping them is the other half. I bring both skill sets to every role, whether the focus is growth, retention, or operations.

Open to remote Customer Success, Digital Marketing or Virtual Assistant Administrative roles.

Core skills

Clear written communicationActive listeningEmpathyPatience and staying calm under pressureTone matchingProblem-solving and troubleshootingAttention to detail Critical thinkingLive chat and helpdesk tools(IntercomZendeskFreshdesk) CRM tools (HubSpotSalesforce) Project management tools (SlackClickUpAsana) multitasking across chatsQuick learning of new products and softwareCustomer onboardingFollow-up on unresolved issuesRetention and re-engagement of at-risk customersTime management and prioritizationsolution timeWorking independently in remote setupsCross-time-zone collaborationAdaptability Teamwork Professionalism and reliability

Work preferences

Employment
Full time| Part-time
Languages
English, Igbo
Schedule
Discuss with candidate
Available
Open to opportunities
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