Project Manager, Customer Success and Operations professional with experience delivering projects, coordinating stakeholders, managing client relationships and improving services across business, recruitment, training and community programmes. I founded MMG’s Place, where I developed and scaled employment training that has supported around 500 people, with more than 100 reporting successful job outcomes. I also bring hands-on experience in remote customer support, recruitment administration, programme coordination and AI evaluation. I am confident working independently with distributed teams, managing competing priorities and turning complex requirements into clear actions. I use Microsoft Office, Teams, Google Workspace, CRM systems and generative AI tools including ChatGPT, Claude, Gemini and Microsoft Copilot.