I have several years of experience in customer service, administrative support, and team operations. Most recently, I worked as a freelance virtual assistant, where I managed and updated online product listings and ensured that information was complete and accurate.
Before that, I worked with Teleperformance and FIS Global, supporting cardholders through phone and email. I handled a high volume of inquiries, documented cases, resolved account concerns, and assisted VIP clients with more complex requests.
I also have experience as a team leader and quality assurance champion, where I monitored deadlines, delegated tasks, coached team members, and ensured that procedures were followed. I believe these experiences have prepared me for a role that requires strong coordination, attention to detail, customer service, and timely follow-up. I have used Avaya for calls, NICE for call and performance-related functions, Zendesk for email, chat, and case management, and different CRM tools for customer information and support workflows.
As a virtual assistant, I also worked with Shopify and Merch by Amazon product listings.