Customer Service Professional | Remote Support | Quality Assurance | Customer Experience
DMUTC-410 years experience4.5 years remote
Professional summary
Customer service professional with 10 years of experience supporting customers across phone, chat and email, including 4.5 years in remote environments. Experienced in problem-solving, de-escalation, customer issue resolution, quality assurance and team support. My background includes frontline customer service, customer service leadership and quality coaching, where I helped improve accuracy scores by 9% and reduce customer chat wait times by 15%. Skilled at working independently, following established procedures and delivering professional and dependable customer experiences.
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