Customer Service Pro | Admin Assistant | CRM & Email Support | Dispatch & Virtual Support
JMFlexible timezone10 years experience5 years remote
Professional summary
Results-driven Customer Service and Quality Analyst professional with 8+ years in the BPO industry. Expert in customer support, technical troubleshooting, email and admin support, virtual assistant, dispatch coordination, and quality assurance. Proficient in CRM platforms, QA scorecards, compliance audits, and performance coaching. Recognized for improving CSAT, reducing escalations, and enhancing service quality in high-volume, fast-paced remote environments.
Core skills
Data Entry & Data ManagementCustomer Service SupportTechnical Support & TroubleshootingInbox & Calendar ManagementDetail-Oriented & Organized
Work preferences
Employment
Full Time, Part Time, Contract
Languages
English
Schedule
No preference
Available
2026-10-19
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