I am a dedicated Customer Service and Legal Intake Professional with five years of experience in customer support, client communication, and problem-solving. I have experience handling inbound and outbound calls, qualifying leads, scheduling appointments, maintaining client records, and resolving customer concerns. I was promoted to Tier 2 and a supervisory role, demonstrating my commitment, reliability, and ability to take on additional responsibilities. I am organized, empathetic, and adaptable, with a strong focus on providing excellent customer experiences and supporting business success. I am seeking remote opportunities where I can use my skills to make a positive impact and continue growing professionally.