Cornell University trained hospitality executive with 27 years managing 400-room resort operations in Jamaica. Expert in reservations management, guest services, and data accuracy - entering and verifying 100+ bookings daily in Opera PMS, Visual One, and Rhythm with 99.8% accuracy.

I specialize in empathetic customer support, problem resolution, and maintaining accurate records across digital systems. I have handled VIP guests, resolved complex booking conflicts, and trained teams of 15+ staff.

Based in Ocho Rios, Jamaica (Eastern Time Zone), I offer full ET overlap and am available as remote contractor via Deel/Wise. Legally authorized to work from Jamaica. Seeking Worldwide remote opportunities in Customer Support, Chat Support, and Data Entry at $18-30/hour. Reliable internet, quiet home office, and 27 years of proven professionalism.

Core Skills: Customer Support, Data Entry, Chat Support, Opera PMS, Visual One, Guest Relations, Conflict Resolution, Loyalty Programs.