Customer Support Specialist | Customer Experience | E-commerce Support
NigeriaUTC+15 years experience2 years remote
Professional summary
I am a customer support specialist with over 5 years of experience including 2 years working remotely, delivering excellent customer experiences across e-commerce, retail, and service-based businesses. I have experience handling customer inquiries, resolving complaints, managing escalations, processing orders, and building lasting customer relationships. My background includes customer care supervision and remote support, with proficiency in tools such as Zendesk, Gorgias, Freshdesk, Intercom, Shopify, and HubSpot. I am proactive, empathetic, detail-oriented, and comfortable working independently in remote environments across time zones.
Core skills
Customer SupportCustomer Relationship and Experience ManagementComplaint ResolutionEmail and E-commerce supportWritten Communication and Lifechat support.
Invitations are sent only inside protected employer search, where company verification, an active plan, an employer-owned job, invitation quotas and duplicate protection are enforced. Candidate contact details remain hidden until permission is granted.
