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Essam A.

Customer Support Representative

Customer Support Specialist | Live Chat, Email

EGUTC+34 years experience1 years remote

Professional summary

Customer support professional with over four years of experience supporting customers across travel, e-commerce, telecommunications, and ticketing services. Experienced in live chat, email, technical support, escalation handling, and CRM tools including Zendesk, Salesforce, and Twilio.

Core skills

Customer SupportCustomer ServiceLive Chat SupportEmail SupportPhone SupportTechnical SupportZendeskSalesforceTwilioCRMConflict ResolutionEscalation ManagementProblem SolvingTravel SupportTicketing Support

Work preferences

Employment
full-time, part-time, contract, freelance
Languages
Arabic (Native), English (B2 Upper-Intermediate)
Schedule
Flexible availability with the ability to work US, UK, and international business hours, including evening and overnight shifts when required. Open to full-time, part-time, and rotating schedules.
Available
2026-09-25
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