Customer-focused Customer Service and Virtual Support Specialist with over four years of experience supporting customers through email, live chat and phone channels. Skilled in resolving customer inquiries, troubleshooting issues, managing support tickets, maintaining accurate records and coordinating administrative tasks. Experienced with Zendesk, Salesforce, CRM systems, Microsoft Office and Google Workspace. A strong communicator with excellent problem-solving, organization and time-management skills, able to work independently in remote environments while maintaining professionalism, accuracy and a high standard of customer service. Committed to delivering timely solutions and positive customer experiences.