Customer Experience and E-commerce Operations professional with over 4 years of experience managing high-volume customer support operations in high-volume DTC e-commerce, hospitality, and SaaS environments. Experienced in resolving customer inquiries from initial contact through final resolution related to orders, shipping and fulfilment, accounts-related inquiries, subscriptions, billing, returns, and escalations with accuracy, empathy, and professionalism. Collaborated with Logistics, Operations, Product, and external partners to ensure accurate order fulfillment and exceptional customer experiences. Skilled in Freshdesk, Zendesk, HubSpot, Salesforce,CRM systems and AI-assisted workflows with a strong ability to maintain detailed and accurate CRM documentation, identify recurring issue trends, and collaborate with cross-functional teams to deliver seamless customer experiences. Recognized for strong written and verbal English communication skills, exceptional attention to detail, calm performance under pressure, and a consistent ability to build positive, long term customer relationships across international remote environments.