Customer Success & Operations Support Specialist with 5+ years of experience running Wow! Foods (Herdswoman Meat), managing 60+ individual customers and B2B clients from a home office. Expert in written customer support via WhatsApp Business and Google Workspace, handling order tracking, billing inquiries, and delivery escalations with proactive updates and documentation. Zendesk Agent Certified (92%) — proficient in Agent Workspace, ticketing, macros, and views. Operations-minded. Customer-focused. Results-driven. Adept at troubleshooting with limited resources (mobile data + generator backup), prioritizing multiple chats, de-escalating frustrated customers, and maintaining zero wrong deliveries. Based in Lagos, Nigeria (WAT UTC+1), available for a 4-hour overlap with ET (2 pm-6 pm WAT) and full ET coverage (2 pm- 10 pm WAT). Legally authorized to work remotely from Nigeria; no sponsorship required. Fully equipped home office with a laptop, mobile data, and generator backup.