Customer Service Representative | 5+ Years Omnichannel Support (Chat, Email, Phone, Social) | Fintech & Banking
NGWAT, GMT+15 years experience4 years remote
Professional summary
Customer Service Representative with 5+ years of remote, omnichannel support experience in fintech and banking. I help companies deliver fast, empathetic support across live chat, email, phone, and social media, consistently hitting 95%+ CSAT and 99% QA scores with sub-60-second response times. Comfortable resolving sensitive issues like payments and account related disputes, mentoring new team members, and improving workflows to cut resolution times. Based in West Africa (GMT+1) with strong overlap into US Eastern hours; ready to support your customers, wherever they are.
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