Customer Service Representative | Inbound Support | Customer Onboarding | CRM
NGUTC+15 years experience5 years remote
Professional summary
Customer Service Representative with nearly 5 years of remote experience supporting customers through phone, email, chat, and ticketing channels. Experienced in handling customer inquiries, investigating and resolving concerns, guiding customers through onboarding, maintaining accurate CRM records, and escalating complex issues appropriately. Strong in active listening, empathy, clear communication, problem-solving, and professional conflict resolution. Comfortable working independently in remote environments while maintaining high standards of customer satisfaction, accuracy, response time, and service quality.
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